Jacob Molz
18/1/2018 · 3 min read · ~10
To risk management and 2 more
DOES YOUR SOLUTION GIVE YOU THE RIGHT TO PLEAD NOT GUILTY?

DOES YOUR SOLUTION GIVE YOU THE RIGHT TO PLEAD NOT GUILTY?

“On Wednesday, the U.S. Supreme Court hears arguments in a case with a surprise plot twist: The jurors were told that the accused was guilty of a triple murder — not by the prosecutor, but by the defense lawyer,” writes Nina Totenberg in their...

Douglas Wood
29/11/2017 · 2 min read · ~10
Case Closed Software Announces SaaS Offering for Investigation Agencies

Case Closed Software Announces SaaS Offering for Investigation Agencies

November 29, 2017 (Austin, TX)   Case Closed Software®, a leader in the development of investigation software for law enforcement and commercial agencies, today announced the upcoming availability of Case Closed Cloud™, a software-as-a-service...

Nilesh Surana
22/11/2017 · 1 min read · ~10 · 2
To Customer Experience and 4 more
What are the customer success parameters to reduce churn?

What are the customer success parameters to reduce churn?

We live in a subscription economy. Everything is available at $ per month. For SaaS businesses, 80%-95% of the LTV is locked in the recurring revenue. So, it is important to understand the type of churn which your business is facing. There are three...

Nilesh Surana

Nilesh Surana

Yes Rebecca. For example if you had account churn but you kept focusing on individual usage numbers. You would keep losing customers without realizing that the usage was never the problem.

27/11/2017
Rebecca Matias

Rebecca Matias

So, it is important to understand the type of churn which your business is facing.

27/11/2017
Nilesh Surana
3/11/2017 · 1 min read · ~100
To Customer Experience and 2 more
Ten Interview Questions for Customer Success Manager (CSM)

Ten Interview Questions for Customer Success Manager (CSM)

This blog was originally published here.Here are the top ten interviews questions you can ask Customer Success Manager candidates before your hire them.Check Customer Success understanding: What is Customer Success and why is it needed? What will...

Nilesh Surana
3/10/2017 · 4 min read · ~100
To Customer Experience and 2 more
Understanding Customer Success For SaaS Companies

Understanding Customer Success For SaaS Companies

The original blog was published here.With changing times, new business models have evolved. All around us, organizations are witnessing a conscious shift from an upfront capital expenditure model to a more rationalized ‘pay – as you go’ model....

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