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  1. Johnathan Jones

    Johnathan Jones

    26/05/2017
    Most customer support operations can find low-hanging opportunities to cut costs and improve customer satisfaction. Armed with this guide, you can use real, hard numbers to uncover those opportunities for your team.
    Johnathan Jones
    Customer Support Metrics Guide - GlowTouch Technologies
    www.glowtouch.com
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  2. Johnathan Jones

    Johnathan Jones

    08/05/2017
    It’s hard to overestimate the importance of providing a positive customer experience. Customers who had the best past experiences spend 140 percent more compared to those who had the poorest past experience. At the same time, 86 percent of customers will cease patronizing a business because of a bad customer experience
    Johnathan Jones
    How to Turn Your Support Center Into a Profit Center
    bit.ly Want to grow your revenue? For many companies, customer support is the surprising, lowest-hanging fruit for driving...
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  3. ProducerJohnathan Jones

    Johnathan Jones

    11/04/2017
    Does Your Tech Support Need a Revamp?
    Does Your Tech Support Need a Revamp?If you have a tech support operation, it may seem like all is well on the surface. But there’s a good chance it’s not where it could be.Objectively, you can look at the number of tickets you serve, see your output and think you’ve maximized...
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  4. Johnathan Jones

    Johnathan Jones

    22/02/2017
    If you have a tech support operation, it may seem like all is well on the surface. But there’s a good chance it’s not where it could be.
    Johnathan Jones
    How effective is your tech support team?
    www.glowtouch.com Learn how to make your a tech support team more efficient and...
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  5. ProducerJohnathan Jones

    Johnathan Jones

    12/12/2016
    Hiring and Training Support teams that can Sell
    Hiring and Training Support teams that can SellHiring and Training Support teams that can SellWhen it comes to hiring and training effective support teams that can sell it’s a lot like hiring direct sales teams, it’s all about finding the best candidates for the job and cultivating their...
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  6. Johnathan Jones

    Johnathan Jones

    05/12/2016
    5 Key Factors for Choosing a Testing Vendor
    Johnathan Jones
    5 Key Factors for Choosing a Testing Vendor
    www.glowtouch.com Consider these key factors before choosing a testing vendor to ensure you're getting the best value for your money and the right skills for the...
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  7. Johnathan Jones

    Johnathan Jones

    28/11/2016
    How to Turn Your Support Center into a Profit Center: The following are some of the ways to maximize the profitability of your customer support center. http://bit.ly/2gCv3jz Johnathan Jones
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  8. ProducerGregory Summers

    Gregory Summers

    05/06/2016
    CFT = Computer Repair, Sales, Solutions, Ouick fixes and Technical Support!
    CFT = Computer Repair, Sales, Solutions, Ouick fixes and Technical Support!CFT is here to help you with all your computer needs, Locally and Nation wide. Check CFT out today as we believe we are the ultimate choice to choose in all your computer needs! We prefer that you use our web service site in which to contact us for...
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