I am a very experienced and challenge-driven professional seeking a Full-Time Position in 2nd | 3rd Line IT Support. I have a keen interest in Virtual deployments and management, SQL, Python and all forms of upskilling.

Experience

  • Administration Staff (Part Time)

    at The ElbowRoom Yoga Studio

    February 2018 - September 2019

    Leinster

     Meet and greet new clients and sign in current clients for classes  Signing members up for packages and adding new members to system  Cashing up of reception | Printing receipts for Medical Insurance  Ipads Checked and Monitored so customers can check into classes  Setting Building Alarms and Locking up Studios.

  • Deployment Engineer (Temp Contract)

    at WWP

    October 2018 - November 2018

    London

     Imaging and building process for Windows 10. (Dell, Leonovo Laptops and HP Desktops).  Maintenance, troubleshooting and repair of desktop technology hardware and software.  Floorwalking and Coordinating with departments and Staff delivering new Laptops to them.  Maintain accurate hardware and software records for corporate assets  Backing up and Restoring User data files and profile for new laptops and desktops  Coordinating with on-site Engineers via email, phone and face to face.  Office 365 / Microsoft office Suite support i.e. Word / Excel / Power Point / Outlook  Bitlocker Encryption of Laptops  PXE Boot  Coordinating with the outsourced UK based IT Support Company for Active Directory, Security and Application Licensing.

  • Computer Engineer (Full Time)

    at The Special Olympics

    February 2017 - January 2018

    Leinster

     Providing 1st / 2nd Line Support for all users in Dublin, Cork, Sligo, Cork, Belfast.  Troubleshooting & repair of desktop hardware and software  Network troubleshooting and Printer Repair.  Server 2008/2012 | Active Directory & Exchange Administration  File Sharing / Security & Permissions / Backup &Recovery  Windows 7/8/10 |Mac |Ipad  Symantec Security | Sophos  Office 365 / Sharepoint  IP Phone Trouble Shooting.  Microsoft office Suite support i.e. Word / Excel / Power Point / Outlook  Build and deploy PCs, patch network points  Onboarding new starters ensure they have the relevant set up – desks, accounts, premissions, computers, chairs  Bitlocker Encryption.  PXE Boot  Basic SCCM Admin  MS Office Suite  RDP Dameware Utility  Technical Document Writer  Instructional Videos for Users  Aid with the on-going training of office staff  Act as IT representative on various projects &events for the Special Olympics Ireland organization.

  • Box Office (Part Time)

    at The National Concert Hall

    March 2016 - February 2017

    Leinster

     Creating bookings for customers over the phone and face to face.  Printing tickets for the shows |Ticket Sales and bookings via Audience View Software  Helping customers make orders or search for orders on the booking system.  Taking customer complaints and redirecting calls to the other departments.  Assisting customers with their memberships and Printing gift cards.

  • Web-Designer / Film Editor

    at The Bulb Agency

    November 2014 - December 2016

    Leinster

     Building and editing websites for the agency dealing with various projects.  CMS Website Updating and Support  Editing short films and Show-reels for people in the performing arts  Working as a Camera man on various projects  Coordinating with the Agency on jobs.

  • IT Support Agent (Full Time)

    at Virtual IT

    June 2014 - August 2014

    London

     Supporting all businesses covered by Virtual IT over the phone, remotely and via email  Supplying 1st Line IT support to all users and escalating to 2nd/ 3rd line support when needed  Maintenance, troubleshooting, and repair of desktop technology hardware and software  Network troubleshooting and Printer Repair.  Server 2008 / 2012  Active Directory, Exchange Management  File-Sharing | Security, and Permissions  Microsoft Office Suite support i.e. Word / Excel / Power Point / Outlook  Office 365 / Cobweb / Ex2 Hosted Exchange Support  Windows 7/8 operating system installation, configuration and troubleshooting

  • Application Support (Full Time)

    at Advanced Systems

    November 2013 - May 2014

    Leinster

     Troubleshooting WinTms Application for clients  Resolving 1st and 2nd Line support issues and Escalating Issues to Off-site Engineers  Active Directory and Group Policy Management  Evaluating Hardware and software problems via remote access  Resolving Server / SQL Server Issues in relation to WinTms  Coordinating with Hardware engineers

  • IT Support Agent (Temp Contract)

    at Dr Steevens (HSE)

    August 2013 - November 2013

    Leinster

     Provided 1st line IT support for HSE Dublin Region Troubleshooting Hardware and Software  Catch and Dispatch via Remote Connection, Telephone, and Email  Printer and Networking Troubleshooting  Exchange | Outlook  Microsoft Applications

  • Website Designer (Internship)

    at Age Action Charity

    March 2013 - August 2013

    Leinster

     CMS Website Design and Coding. Html, CCS3, SQL, PHP  Research and Development |Department meetings and communications  Coordinating with departments on content adjustments and updates.

Education

  • Bachelor's Degree In Computer Engineering.

    at Athlone IT

    2004 - 2008 (4 years) Leinster

  • Fetac Certifications|Computer Programming, PC Hardware.

    at Cavan College IT

    2002 - 2004 (2 years) Ulster

  • Leaving Cert

    at Bailieboro CS, Co Cavan

    1996 - 2001 (5 years) Ulster

Services offered

  • IT Support Engineer

    IT Networking
    IT Troubleshooting
    Hardware and Software
    Customer Service Skills

Languages

  • English Native

Hives