I am a very experienced and challenge-driven professional seeking a Full-Time Position in 2nd | 3rd Line IT Support. I have a keen interest in Virtual deployments and management, SQL, Python and all forms of upskilling.
Administration Staff (Part Time)
at The ElbowRoom Yoga Studio
February 2018 - September 2019
Meet and greet new clients and sign in current clients for classes Signing members up for packages and adding new members to system Cashing up of reception | Printing receipts for Medical Insurance Ipads Checked and Monitored so customers can check into classes Setting Building Alarms and Locking up Studios.
Deployment Engineer (Temp Contract)
October 2018 - November 2018
Imaging and building process for Windows 10. (Dell, Leonovo Laptops and HP Desktops). Maintenance, troubleshooting and repair of desktop technology hardware and software. Floorwalking and Coordinating with departments and Staff delivering new Laptops to them. Maintain accurate hardware and software records for corporate assets Backing up and Restoring User data files and profile for new laptops and desktops Coordinating with on-site Engineers via email, phone and face to face. Office 365 / Microsoft office Suite support i.e. Word / Excel / Power Point / Outlook Bitlocker Encryption of Laptops PXE Boot Coordinating with the outsourced UK based IT Support Company for Active Directory, Security and Application Licensing.
Computer Engineer (Full Time)
at The Special Olympics
February 2017 - January 2018
Providing 1st / 2nd Line Support for all users in Dublin, Cork, Sligo, Cork, Belfast. Troubleshooting & repair of desktop hardware and software Network troubleshooting and Printer Repair. Server 2008/2012 | Active Directory & Exchange Administration File Sharing / Security & Permissions / Backup &Recovery Windows 7/8/10 |Mac |Ipad Symantec Security | Sophos Office 365 / Sharepoint IP Phone Trouble Shooting. Microsoft office Suite support i.e. Word / Excel / Power Point / Outlook Build and deploy PCs, patch network points Onboarding new starters ensure they have the relevant set up – desks, accounts, premissions, computers, chairs Bitlocker Encryption. PXE Boot Basic SCCM Admin MS Office Suite RDP Dameware Utility Technical Document Writer Instructional Videos for Users Aid with the on-going training of office staff Act as IT representative on various projects &events for the Special Olympics Ireland organization.
Box Office (Part Time)
at The National Concert Hall
March 2016 - February 2017
Creating bookings for customers over the phone and face to face. Printing tickets for the shows |Ticket Sales and bookings via Audience View Software Helping customers make orders or search for orders on the booking system. Taking customer complaints and redirecting calls to the other departments. Assisting customers with their memberships and Printing gift cards.
Web-Designer / Film Editor
at The Bulb Agency
November 2014 - December 2016
Building and editing websites for the agency dealing with various projects. CMS Website Updating and Support Editing short films and Show-reels for people in the performing arts Working as a Camera man on various projects Coordinating with the Agency on jobs.
IT Support Agent (Full Time)
at Virtual IT
June 2014 - August 2014
Supporting all businesses covered by Virtual IT over the phone, remotely and via email Supplying 1st Line IT support to all users and escalating to 2nd/ 3rd line support when needed Maintenance, troubleshooting, and repair of desktop technology hardware and software Network troubleshooting and Printer Repair. Server 2008 / 2012 Active Directory, Exchange Management File-Sharing | Security, and Permissions Microsoft Office Suite support i.e. Word / Excel / Power Point / Outlook Office 365 / Cobweb / Ex2 Hosted Exchange Support Windows 7/8 operating system installation, configuration and troubleshooting
Application Support (Full Time)
at Advanced Systems
November 2013 - May 2014
Troubleshooting WinTms Application for clients Resolving 1st and 2nd Line support issues and Escalating Issues to Off-site Engineers Active Directory and Group Policy Management Evaluating Hardware and software problems via remote access Resolving Server / SQL Server Issues in relation to WinTms Coordinating with Hardware engineers
IT Support Agent (Temp Contract)
at Dr Steevens (HSE)
August 2013 - November 2013
Provided 1st line IT support for HSE Dublin Region Troubleshooting Hardware and Software Catch and Dispatch via Remote Connection, Telephone, and Email Printer and Networking Troubleshooting Exchange | Outlook Microsoft Applications
Website Designer (Internship)
at Age Action Charity
March 2013 - August 2013
CMS Website Design and Coding. Html, CCS3, SQL, PHP Research and Development |Department meetings and communications Coordinating with departments on content adjustments and updates.
Bachelor's Degree In Computer Engineering.
at Athlone IT
2004 - 2008 (4 years) Leinster
Fetac Certifications|Computer Programming, PC Hardware.
at Cavan College IT
2002 - 2004 (2 years) Ulster
at Bailieboro CS, Co Cavan
1996 - 2001 (5 years) Ulster
IT Support Engineer
Hardware and Software
Customer Service Skills