Experience

  • Game Integrity Specialist

    at The Stars Group

    June 2017 - November 2019

    Leinster

    - Reviewed customer deposit and game play to identify potential suspicious behavior - Identified risk and detected fraud patterns - Performed detailed hand reviews to identify potential collusive activity - Reviewed customer financial transaction histories

  • Senior Account Specialist

    at The Stars Group

    January 2016 - June 2017

    Leinster

    - Worked directly with Premium and VIP players to assist with queries related to general support, payments and security - Handled escalated cases and issues. Provided support to other team members by fielding real-time queries - Improved internal processes and assisted in training of other team members. Monitored their progress

  • Account Specialist

    at The Stars Group

    June 2013 - January 2016

    Leinster

    - Dealt with the Group’s players via multiple communication channels such as email, live chat etc - Provided general account management assistance to customers - Translated standard email templates - Informed customers about current promotions

  • Rebates Analyst

    at Arvato Financial Solutions

    March 2012 - May 2013

    Leinster

    - Calculated and processed rebates across the regions in accordance with contract terms - Implemented channel rebates programs - Prepared quarterly and monthly rebate statements for biggest Microsoft channel partners - Worked with finance department on auditing and reporting of rebate transactions

  • Transaction Specialist

    at Arvato Financial Solutions

    September 2010 - March 2012

    Leinster

    - Validated and coordinated the contractual information - Reviewed agreements and orders to ensure all legal requirements are met and documentation is complete - Dealt with customer phone calls

Education

  • Mechatronics, Robotics, and Automation Engineering

    at Tallinn Industrial Education Centre

    2005 - 2009 (4 years) Harjumaa

Languages

  • English Native

Hives