Experience

  • Technical Support – Customer Care

    at Hewlett Packard

    May 2014 - at Present

    Leinster

    Technical Support Analyst on the Pfizer and SKF Service Desk for CPL IS • Answering calls, web-tickets and emails daily and providing customer with solutions. • Working in remote desktop connection. • Excellent telephone techniques and ability to explain problems and solutions clearly to non-technical staff • Ensured all customer complaints are solved quickly, efficiently and professionally • Solving every customer complaint, or redirected them to the proper department where necessary • Learning new skills and specifics software in order to register each call with a short, clear and useful comment • Dealing with customers in two languages (Spanish and English) Backup Coach on the Pfizer and SKF Service Desk (since February 2015) • Helping SD agents about issues related to Service Desk • Supplying training to new starters • Setting PCs and programs

  • Commercial Assistant

    at Marco Polo Europe, S.A.

    March 2004 - November 2012

    Madrid

    • Customer Care managing a portfolio of clients from 12 provinces by telephone, web and email. • Orders and post-sale management including customer risk analysis and unpaid bills. • Post-sales area manager, comparative analysis of sales volume.

  • Administrative Assistant

    at Barnizados y Lacados Zemo, S. L.

    August 2000 - April 2004

    Madrid

    • Customer Care • Orders and proposals management • Accounts

Education

  • First Cambridge Certificate in English

    at UCD

    2013 - 2013 (1 year) Leinster

  • Accounting – SP Contaplus

    at Conforsa

    2011 - 2011 (1 year) Madrid

  • German

    at Official Language School

    2010 - 2010 (1 year) Madrid

  • Photoshop 7.0

    at Ivafe

    2008 - 2008 (1 year) Madrid

  • Outlook

    at Doxa

    2003 - 2003 (1 year) Madrid

  • PowerPoing

    at Doxa

    2003 - 2003 (1 year) Madrid

  • Computer Programming

    at Inem

    2000 - 2000 (1 year) Madrid

  • Fiscal Administration

    at Inem

    1999 - 1999 (1 year) Madrid

  • Management Application

    at Inem

    1998 - 1998 (1 year) Madrid

  • Administrative Secretary

    at Instituto La Dehesilla

    1994 - 1996 (2 years) Madrid

Languages

  • German Elementary

  • Spanish Native

  • English Negotiation

Followers (2)

Hives