at Dunnes Stores
August 2019 - at Present
● Communicating directly with customers on the floor to ensure their shopping experience is pleasant and productive ● Processing customer payments, refunds and goods exchange ● Addressing customer complaints ● Validating pricing
Customer Service Representative
at SNS Café, The Bagel Bar
April 2017 - June 2018
● Provided exceptional customer service through daily interactions across a multitude of platforms including: Food and Beverage service, stock taking, product knowledge and sales. ● Consistently presented the cafe brand to the highest levels.
at Nucleus of Studies & Performance in International Relations
February 2016 - February 2017
● Executed keen investigative and research skills regarding Global Human Rights System in practical cases. ● Ensured the effective and thorough mapping of refugees in Recife, Brazil. ● Planned events such as meetings, and conferences for 30 students.
at Schneider & Associados, International Business Consultancy
June 2015 - February 2016
● Conducted in-depth and sophisticated market research activities for the Sebrae project ; identifying opportunities to expand cosmetic products to new global markets. ● Leveraged keen organisational and event planning skills; arranged training sessions, secured reservations of training areas and coordinated for trainers and training attendees. ● Harnessed exceptional skills in the area of advertising for training sessions on Social Media; stayed abreast of industry peaks and troughs.
at ASCES University
March 2013 - March 2014
● Ensured accurate and thorough data entry; maintained all files, and documents archival. ● Demonstrated strong interpersonal and cross departmental skills; Liaised with the multiple departments regarding a plethora of activities and tasks. ● Ensured swift resolution through focused and effective communications. ● Leveraged exceptional organisational and event planning skills; arranging seminars and conferences.
● The Fundamentals of Digital Marketing
2019 - at Present (1 year)
● B.Sc in International Relations
at Centro Universitário Internacional UNINTER
2013 - 2019 (6 years) Pernambuco
● Market Research and Prospecting Suppliers Certified
at Schneider International Business School
2014 - 2014 (1 year)