Experience

  • Dunnes Stores

    at Dunnes Stores

    August 2019 - at Present

    Leinster

    ● Communicating directly with customers on the floor to ensure their shopping experience is pleasant and productive ● Processing customer payments, refunds and goods exchange ● Addressing customer complaints ● Validating pricing

  • Customer Service Representative

    at SNS Café, The Bagel Bar

    April 2017 - June 2018

    Leinster

    ● Provided exceptional customer service through daily interactions across a multitude of platforms including: Food and Beverage service, stock taking, product knowledge and sales. ● Consistently presented the cafe brand to the highest levels.

  • Trainee

    at Nucleus of Studies & Performance in International Relations

    February 2016 - February 2017

    Pernambuco

    ● Executed keen investigative and research skills regarding Global Human Rights System in practical cases. ● Ensured the effective and thorough mapping of refugees in Recife, Brazil. ● Planned events such as meetings, and conferences for 30 students.

  • Lead Trainee

    at Schneider & Associados, International Business Consultancy

    June 2015 - February 2016

    Pernambuco

    ● Conducted in-depth and sophisticated market research activities for the Sebrae project ; identifying opportunities to expand cosmetic products to new global markets. ● Leveraged keen organisational and event planning skills; arranged training sessions, secured reservations of training areas and coordinated for trainers and training attendees. ● Harnessed exceptional skills in the area of advertising for training sessions on Social Media; stayed abreast of industry peaks and troughs.

  • Administrative Assistant

    at ASCES University

    March 2013 - March 2014

    Pernambuco

    ● Ensured accurate and thorough data entry; maintained all files, and documents archival. ● Demonstrated strong interpersonal and cross departmental skills; Liaised with the multiple departments regarding a plethora of activities and tasks. ● Ensured swift resolution through focused and effective communications. ● Leveraged exceptional organisational and event planning skills; arranging seminars and conferences.

Education

  • ● The Fundamentals of Digital Marketing

    at Google

    2019 - at Present (1 year)

  • ● B.Sc in International Relations

    at Centro Universitário Internacional UNINTER

    2013 - 2019 (6 years) Pernambuco

  • ● Market Research and Prospecting Suppliers Certified

    at Schneider International Business School

    2014 - 2014 (1 year)

Languages

  • English Negotiation

  • Portuguese Native

  • Spanish Conversation

Hives