Experience

  • Payments Processing Analyst

    at Deutsche Bank

    June 2017 - at Present

    Leinster

     Processing and investigating high-volume of payments on a timely basis without any errors in alliance with Division and Bank stated rules and regulations to enhance efficiency and accuracy.  Ensuring the appropriate balance of NOSTRO account on a daily basis and performing the calculation of back valuation charges for different banks that sent the funds in favor of clients.  Establishing relationships with dozens of clients and correspondents to effectively deal with their queries and investigations related to payment procedure through CINQ system using SWIFT messages, email, calls.  Managing the accurate and timely processing of millions-euros payment per month for large, multi-site organizations and communicating directly with business partners to interpret their needs.  Performing system/operational changes to enhance the service efficiency/accuracy and maximizing team performance with proactive detection of problematic areas.

  • Administrative Assistant

    at UlsterBAnk

    June 2016 - June 2017

    Leinster

     Perpetuated beneficial relationships with clients through open and interactive communication and delivered excellent services by collecting customer’s data and analyzing their requirements.  Investigated and resolved complaints by identifying problems and implementing appropriate corrective action that resulted in a 30% increase of the department’s efficiency.  Served as the primary point of communication for the department, including responding to emails, scheduling meetings, and fielding telephone calls.  Provided backup support to other departments in order to centralize the database for easy retrieval of information which was highly admired by the Senior Manager.

Education

  • BS (Hons) in International Business Management

    at DORSET COLLEGE

    2018 - at Present (1 year) Leinster

  •  Certificate Google Digital Workshop

    at GOOGLE

    2018 - at Present (1 year)

  • CIPD DIPLOMA IN HRM

    at NATIONAL COLLEGE OF IRELAND

    2017 - 2018 (1 year) Leinster

Languages

  • English Native

Hives