Payments Processing Analyst
at Deutsche Bank
June 2017 - at Present
Processing and investigating high-volume of payments on a timely basis without any errors in alliance with Division and Bank stated rules and regulations to enhance efficiency and accuracy. Ensuring the appropriate balance of NOSTRO account on a daily basis and performing the calculation of back valuation charges for different banks that sent the funds in favor of clients. Establishing relationships with dozens of clients and correspondents to effectively deal with their queries and investigations related to payment procedure through CINQ system using SWIFT messages, email, calls. Managing the accurate and timely processing of millions-euros payment per month for large, multi-site organizations and communicating directly with business partners to interpret their needs. Performing system/operational changes to enhance the service efficiency/accuracy and maximizing team performance with proactive detection of problematic areas.
June 2016 - June 2017
Perpetuated beneficial relationships with clients through open and interactive communication and delivered excellent services by collecting customer’s data and analyzing their requirements. Investigated and resolved complaints by identifying problems and implementing appropriate corrective action that resulted in a 30% increase of the department’s efficiency. Served as the primary point of communication for the department, including responding to emails, scheduling meetings, and fielding telephone calls. Provided backup support to other departments in order to centralize the database for easy retrieval of information which was highly admired by the Senior Manager.
BS (Hons) in International Business Management
at DORSET COLLEGE
2018 - at Present (1 year) Leinster
Certificate Google Digital Workshop
2018 - at Present (1 year)
CIPD DIPLOMA IN HRM
at NATIONAL COLLEGE OF IRELAND
2017 - 2018 (1 year) Leinster
Knowledge and keywords