• Customer experience

    at Airbnb

    April 2014 - May 2015


    Ensure customer satisfaction by meeting customer needs in courteous and timely manner - Respond professionally to inbound phone calls including urgent situations - Arbitrate in situations between users - Work on Host, Guest project with San Francisco

  • Manager Snack Hotel Bar

    at Carlsberg

    October 2013 - March 2014


    - Taking responsibility for the business performance of the restaurant - Planning and coordinating menus - Managing staff and providing them with feedback

  • Office manager receptionnist

    at Belambra

    February 2013 - September 2013


    - Schedules the front office staff - Resolves guest problems quickly, efficiently, and courteously - Evaluates the job performance if each front office employee - Checks cashiers in and out and verifies banks and deposits at the end of each shift


  • High Level Technician Tourism Management

    at International school institut Grand Air - La Baule

    2009 - 2012 (3 years) Pays de la Loire


  • Spanish Conversation

  • French Native

  • English Negotiation

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