Experience

  • Country Manager & Global Head of Automation

    at Millennium Capital

    December 2018 - at Present

    Leinster

    * Founded Dublin office to be a center of excellence around automation and operational improvement. Responsible for recruitment and country management. * Reformed the Enterprise Communication Center around improved system/service monitoring, automation workflows, and higher level support processes. * Developed strategy for network and compute configuration management.

  • Global Head of Devops

    at Dun & Bradstreet

    December 2017 - December 2018

    Leinster

    * Established standards and KPIs for support and development teams * Reform organizational support structure to service team model to better track capacity constraints and reduce costs

  • Devops Leader (Directory of Operations)

    at Dun & Bradstreet

    July 2016 - December 2017

    Leinster

    * Manager of DevOps teams and Enterprise Architecture * Manage operations consultant contracts ~ 150 engineers * Develop and guide organizational practices & policy and created service lifecycle standards & practices - resulting in ISO2001 certification * Created standard architecture for D&B cloud services * Created and deployed enterprise logging, monitoring, configuration management * Developed and revamped training program for the Dublin site - consolidated and reduced training costs 80% and increased team certifications by 5X

  • Devops Architect

    at Energy Future Holdings

    August 2015 - July 2016

    Texas

    *Responsible for cross-team collaboration and service delivery, creating and furthering a culture of DevOps, IT automation, SDLC, service improvement, and other engineered solutions * Developed cloud strategy and implementation * Managed VMware vRealize deployment reducing VM deployment time from 2 months to 1 hour * Fostered a collaborative multi-team culture resulting in 2X improvement in MTTR * Deployed Configuration Management to manage SDLC - reducing patching costs 90%

  • Technology Manager/Chief Technical Architect

    at University of North Texas System

    November 2012 - August 2015

    Texas

    * Reorganized Central Web Services into service team structure *Diagnosed existing system and architectural issues; and developed and deployed better performing, scalable, and maintainable solutions. Web page load times decreased from 5 seconds to 200 ms. * Implemented system and service monitoring and designed/deployed web, database, and I/O benchmarking * Architected new web hosting infrastructure -- improved web handling capabilities from a few hundred users to on-prem auto scaling * Organizational improvements through redefining responsibilities and roles between stakeholders * Deployed website Continuous Deployment workflow using self-service portal, Jenkins, Saltstack, python scripting * Implemented system-wide SLA monitoring using Zabbix * Founded cross functional technical discussion group * Organized enterprise-wide adoption of SaltStack configuration management * Migrated failing, custom-built user facing ticket tracking system to OTRS to support ITIL workflows

  • IT Manager

    at College of Arts and Sciences - University of North Texas

    August 2009 - October 2012

    Texas

    * Infrastructure manager and team leader * Managed teams and computer systems for over $16 million in grant research * Lead Linux/Mac systems administrator * Consolidated Linux database services as head DBA * Architected and deployed Puppet Configuration Management * Implemented help desk ticket tracking (OTRS) and associated policies * Consolidated multiple workflows and processes through Continuous Improvement server (Jenkins) * Managed VMWare ESX server farm and SAN services * Project manager for Citrix XenApp and thin client deployment * Architected and administered Xen VM hosting * Project manager for server room evaluation and upgrade * Updated policies to improve institutional memory * Improved business workflows for increased ITIL compliance

  • Systems Architect

    at College of Engineering, Forestry & Natural Sciences

    June 2006 - August 2009

    Arizona

    * General architect of IT deployment * Defined strategy and lead strategic planning meetings * Participated in university committees for web policy, unified messaging, and other systems * Integrated NIS Domain and PC Net Link systems to unified Active Directory environment * Created web site and template infrastructure * Implemented service/system monitoring system * Migrated and built unified Windows/Unix home directory structure utilizing Samba/NFS * Administered domain of Windows/Linux/Solaris/OSX * Managed teams of student workers * Deployed load balancing infrastructure, resulting in increased service up-time * Deployed clustered mysql database and migrated disparate systems * Created and deployed SunRay thin client VDI solution * Deployed clustered webwork course system

Education

  • MBA

    at Northern Arizona University

    2007 - 2009 (2 years) Arizona

Languages

  • English Native

Hives