A driven, goal-oriented, and business-focused professional. A dynamic, open minded and very communicative individual with good social and team building abilities.

Experience

  • Account Manager- New Owner Resources Advisor

    at Marriott Vacations Worldwide

    March 2009 - at Present

    Munster

    -Actively assisting New Owners of Marriott Vacation Club in the European resorts: Marriott’s Club Son Antem, Marriott’s Marbella Beach, Marriott’s Playa Andaluza, Marriott’s Village d’Ile de France. -Assisting ‘Multiple week’s owners’ (7+) regarding bookings and queries of their status. -To answer queries about usage options and contract and to liaise with unresolved issues that may have surfaced since the original purchase with Sales Executive. -Analyze situations and formulate plans to overcome challenges -To support Finance Department with collections for the Loan and the Maintenance Fees; -To assist and reserve Marriott’s portfolio hotels: JW Marriott, Marriott Hotels & Resorts, The Ritz-Carlton, Renaissance, Edition Hotels, Marriott hotels, Autograph Collection, Renaissance Hotels, Courtyard, AC hotels, Residence Inn, Fairfield Inn & Suites, Springhill and Suites, Protea,... -Managing 283 accounts Europe, Middle-East, and Africa.

  • Holiday Planning Counsellor

    at Marriott Vacations Worldwide

    October 2007 - March 2009

    Munster

    -To provide excellent customer service to the Marriott Vacation Club International (MVCI) Owners, MVCI properties, the MVCI Sales Offices by managing Owner issues and serving as a point-of-contact for Owners relating to the MVCI product, usage and resort information, loans and maintenance fees of the Resorts. -To assist and reserve Marriott’s portfolio hotels: JW Marriott, Marriott Hotels & Resorts, The Ritz-Carlton, Renaissance, Edition Hotels, Marriott hotels, Autograph Collection, Renaissance Hotels, Courtyard, AC hotels, Residence Inn, Fairfield Inn & Suites, Springhill and Suites, Protea, Moxy, Marriott Executive Apartments

  • Sales Agent and Operations Manager Assistant

    at Ribals

    June 2005 - December 2006

    Barcelona

    The first producer of outdoor activities, devoted to the selling, production and managing events for different markets: schools, universities, companies, and private customers. Main responsibilities: -To be responsible for the sales and to maximise the retention and satisfaction of our customers, to develop long-term commercial agreements. -To ensure the correct production of the program of activities, suppliers meet our requirements about lodging, transportation, and any other subcontracted activity, correct invoicing and cash collection to our customers, to manage human and material resources making sure activities are developed at minimum risk, to manage the granted budget and control costs. -To collaborate on the development of the Marketing Mix with suggestions regarding new products development, Promotions, Catalogues, Internet website, Price fixing, discounts and rebates, payment terms…

  • Marketing Assistant

    at Polar Iberica

    January 2005 - June 2006

    Barcelona

    Polar International is the world leader in heart rate monitors that commercializes its products in running, cycling, fitness and outdoors. Main responsibilities: - To implement and to develop the training to retail stores and gyms at national level concerning to technical information, service support and sales strategy; - To organise and to produce different events to promote all Polar Products - Business travel nationwide to facilitate events.

  • Other Jobs

    at Other jobs

    January 1999 - January 2005

    Barcelona

    -Ribals: summer camps coordinator -Club Esportiu Universitari- Rowing team. Manager www.barcelonarem.org -Club Egara de Hockey: Personal Trainer www.egara.es -‘Francesc Calvet’ y ‘Salvador Gimeno’ gyms: Leisure professional: Swimming teacher, Cycling instructor, Gym instructor and First Aid. -Canal Olímpic de Catalunya de Castelldefels: kayaking, canoeing, and archery instructor www.canalolimpic.cat -DIR Gym Fitness Instructor www.dir.es -Campsite Park Playa Bará: Sports Entertainer.www.barapark.es -Escolapis Sarriá School: Handball coach -Associació Esportiva Santa Eulalia y Les Planes: personal trainer for candidates to firefighter and universities. -Club Tenis Turó (Escola PRO-AB): Personal trainer for teenager tennis players.

Education

  • Customer Service

    at CCMA Skillnet

    2013 - 2013 (1 year) Munster

  • Stock Exchange Course

    at College of Commerce

    2010 - 2010 (1 year) Munster

  • Event Production

    at College of Commerce

    2007 - 2007 (1 year)

  • Postgraduate Degree in Business Management

    at University of Barcelona, Faculty of Commerce

    2002 - 2003 (1 year) Barcelona

  • Bachelor’s Degree in Sports Science

    at INEF: University of Barcelona

    1995 - 2000 (5 years)

Languages

  • English Negotiation

  • Spanish Native

  • Catalan Native

  • German Elementary

Followers (1)

Hives