my name is Denis Jalsovec. I am from Croatia but currently I live in Dublin (Ireland) because of better job opportunities.
Right now I am looking for IT job in a country with better climate and living standard.


  • Phone & Computer Technician

    at TechXperts

    October 2016 - at Present


    • Computer diagnostics and troubleshooting • Laptop and desktop upgrades and hardware replacements • Operating system installations • Malware removal • IT Support • Data backups • Mobile phone unlocks, screen and battery replacements • Water damage repairs • Creating and updating service tickets • Dealing with customers

  • Helpdesk Engineer

    at Radius Technologies

    September 2016 - September 2016


    • Diagnosing and resolving a wide range of technical issues • In-house installations and troubleshooting • L1/L2 support via telephone and remotely • Ensuring that all call details are captured and entered in the logging software • Participation on the on-call rota

  • IT Specialist

    at GalacticaNet

    March 2008 - December 2013

    Osječko-Baranjska Županija

    • Windows Server 2008R2 administration and configuration • Managing user accounts using Active Directory and applying Group policies • File and folder sharing • Applying security permissions • Software deployments • Maintaining daily backups • Network administration and maintenance • Troubleshooting and diagnosing hardware and software issues • Keeping software and operating systems up to date • Printing and printer troubleshooting • Developing and administering HTML/CSS, PHP, JavaScript websites using Adobe DreamWeaver, Fireworks and Flash • Database administration • Work in Microsoft Office: Word, Excel, PowerPoint, Outlook


  • bacc.inf

    at University of Mostar

    2013 - 2016 (3 years) Federation of Bosnia and Herzegovina

  • MCSA 2012

    at Algebra

    2013 - 2013 (1 year) Osječko-Baranjska Županija

  • CCNA

    at ETFOS

    2011 - 2012 (1 year) Osječko-Baranjska Županija


  • English Negotiation

  • Croatian Native

  • Serbian Native

  • Bosnian Native

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