Senior Account Manager
January 2013 - at Present
• Management of a portfolio of e-commerce merchants. Working with merchants across verticals and managing the sales cycle. • Building long term mutually beneficial partnerships. Being a product expert, providing advice and guidance to ensure continual customer success. • Providing clear lines of communication across all areas of the business to ensure merchant’s issues are promptly solved (risk, fraud, compliance, etc.). • Regular business review with merchants to analyze their situation and the industry and advice on commercial expansion. • Upsell of premium PayPal products, website optimization and overall improvements to the payment flow through Sales Force. • Development of marketing and social media campaigns for clients. • Pricing options for customers (Onboarding process) and new customers (onboarding process).
• Degree in Advertising and Public Relations
at Complutense Univeristy
1999 - 2004 (5 years) Madrid