• Community Manager

    at eBay

    June 2014 - at Present


    - Monitoring Social Media channels and responding to customer service queries and problems. Responding and resolving escalations and customer service issues through all Social Media channels - Be a customer advocate and resolve for customer – create promotes. Innovate to improve our Social Customer Service offering through creation and implementation of pilots focused on social customer service. Work to ensure a positive, consistent, and seamless customer experience - Analyse company perception across Social media platforms, follow protocol in escalating issues to leadership as well as other departments as needed. Monitor trends, and collect data: define set of relevant keywords and keyword combinations to be used for analysis through Social Media channels - Responsible to translate and publish all contents from English to Spanish and Italian to be published on eBay.co.uk, eBay.es and eBay.it


  • Master Degree

    at University of Pisa

    2004 - 2011 (7 years) Toscana


  • English Native