Experience

  • Retail Customer Associate

    at Amazon

    May 2016 - January 2018

    Leinster

     Supported retail customers of Northern American clients regarding online retail process, online orders and customer accounts.  Analyzed the customer behavioral data to predict best offers by targeting similar customers. Supported the team in collecting the data, targeting valuable customers by customizing product promotion in fulfilling the business requirements by maintaining/improvising the customer base.  Provided extensive support and worked on enhancement for reporting using Tableau and SQL data base.  Member of a successful kaizen project team in modifying the regular customer emails about the order/account information.  Experienced as a subject matter expertise (SME) for new joiners by planning, organizing and training individuals regarding the process.

Education

  • Data Analytics

    at Dublin Business School

    2018 - 2019 (1 year) Leinster

  • Information Technology

    at MLRIT

    2012 - 2016 (4 years) Hyderābād - Telangana

Languages

  • English Native

Hives