Experience

  • Language Data Analyst

    at Lionbridge Technologies Inc.

    October 2018 - at Present

    Munster

    Main duties: • Development and implementation of natural language processing techniques (semantic analysis, syntactic parsing and transcription model optimization) • Liaison between engineering team and QA department to ensure that most urgent issues are prioritised and escalated if needed • Linguistic advisor for technical stakeholders. Key achievements: • 10% monthly reduction of error rate's linguistic model, what significantly improves user experience • Successful resolution of minimum 30 issue tickets a week.

  • UK - ES KYC/AML Investigator Specialist

    at Amazon

    September 2016 - October 2018

    Munster

    Main duties: • Tenured agent of verification process in UK and Spanish markets • Liaison with content team in a large project aimed to improve work guidelines (SOPs) • Point of contact of escalations initiated by account managers Key achievements: • Coordinator of support queries requested EU wide over a period of 8 months • Leader of a team responsible for translation and proof-reading of Amazon Connections.

  • English Spanish Translator and English teacher

    at Europa Idiomas Salamanca

    July 2014 - August 2016

    Munster

    Main duties: • Legal, economic and financial translations • Language coaching • Text aligning and data base updating using Computer-Assisted Translation tools Key achievements: • 90% pass rate in students attending B2 and C1 courses.

  • Assessor

    at Cursos Internacionales de la Universidad de Salamanca

    March 2014 - July 2016

    Salamanca

    Main duties: • Young Learners Exam marker • Quality auditing Key achievements: • Productivity and quality daily target consistently exceeded 20% over a period of 4 months.

  • Translation Project Manager (internship)

    at Servicio Central de Idiomas. Universidad de Salamanca

    February 2014 - June 2014

    Salamanca

    Main duties: • Primary point of contact for client information, updates, delivery, issue resolution and data tracking • Translator, quality auditor and proofreader Key achievements: • Active participation in the projects´ estimating and planning efforts (time and cost).

  • Spanish Assistant

    at Abingdon School

    August 2012 - July 2013

    Oxfordshire

    Main duties: • Spanish assistant in charge of preparing A-level boys to their oral examination • Mentoring and boarding duties Key achievements: • 100% pass rate in students attending GCSE and A levels.

Education

  • IoLET Level 7 Diploma in Translation (QCF)

    at Chartered Institute of Linguists

    2014 - 2015 (1 year) London

  • Master's degree in Translation and Intercultural Mediation

    at Univiersity of Salamanca

    2013 - 2014 (1 year) Salamanca

  • B.A. in English Studies

    at University of Salamanca

    2007 - 2012 (5 years)

Languages

  • English Native

Hives