Client Care Representative
at Lifeworks by Morneau Shepell
January 2019 - at Present
At Lifeworks I work as a first responder to our client’s mental health, financial and legal needs. My role as a CCR is to be a first responder to client’s mental health concerns, provide immediate support, deal with critical incidents that involve client’s safety and conduct mental health assessments. I also deal with managerial referrals for concerns over employee’s mental health. This role requires a lot of quick thinking, multi-tasking, administration and empathy for others. I work as part of a team based in Ireland and the UK, collaborating as a team is an essential part of my role as we must provide support to each other in our demanding roles.
at Office of the director of public prosecutions
September 2018 - October 2018
Internship in the DPP (Office of the Director of Public Prosecutions) in the Research and Prosecution Policy Unit in 2018. As a legal intern, I analysed previously made research documents checking that the legislation included is up to date and also checking whether any relevant cases could be added in for reference. Conducting a research project on the admissibility of DVD evidence in child sexual assault cases for the solicitor’s division of the DPP. Attending court sittings with other prosecutors. Being familiar with up to date legislation. Liaising with various stakeholders.
Senior Sales Assistant/ Manager on Duty
at Cath Kidston
September 2014 - May 2018
Working as a Senior Sales Assistant in Cath Kidston. I started as a festive helper and worked my way up to Senior Sales/ Manager on Duty. I worked for Cath Kidston for over 3 and a half years, this involved working on the tills, dealing with customers, replenishing stock, helping to clean the store, working towards daily targets, cashing up the tills, doing banking and change orders, helping to improve the data capture and conversion rates. As a senior member of staff, I was the manager on duty leading a team of 8-14 girls. I did a weekly trade report involving figures and a close analysis of the trade for the week in regards to each department. I was a keyholder and was involved in the training in of new staff both junior and senior. I also partook in a lot of visual merchandising in this role. Working in Cath Kidston afforded me a huge amount of responsibility and leadership skills I will carry with me to all further employment.
Masters in Criminology and Criminal Justice
2017 - 2018 (1 year) Leinster
Bachelor in Social Science
2014 - 2017 (3 years) Leinster
at Wesley College
2007 - 2014 (7 years) Leinster
Knowledge and keywords