Experience

  • Help Desk Intern

    at Trilogy Technologies

    June 2018 - August 2018

    Leinster

    Assist engineers on Help desk and Service desk Created a new tickets, categorization and prioritization Connected remotely with client device and perform remote troubleshooting Sent direct unresolved issues to the next level of support personnel Set up new devices (connect all hardware parts, insert graphic cards, CD-ROM). Installed software, drivers, assign host-names

Education

  • Bachelor's degree of Science, Information Technology Management

    at Technological University Dublin

    2016 - 2019 (3 years)

Languages

  • English Native

Hives