• Credit Control & Collections Specialist Assistant Team Lead at Airbnb

    at Accenture

    February 2018 - at Present


    Drive and manage team’s performance against SLA’s and KPIs including metric reporting on team performance. • Provide a credible and expert point of contact for client and internal stakeholders especially in the absence of the Senior team lead. Attends Client meetings to discuss payment performance and addresses issues as required. Research high-volume of collection cases and perform timely follow-ups to resolve payment issues. Assisting users with payment problems and confusion and make quick and sound decisions to minimize losses. To identify and stop fraudulent activity. Generate reports and document any issues involving our users, notify the rest of the team of any unusual or out of place activity. Analyse and interpret data, tackle discrepancies, and proactively create solutions to fix issues that could encounter. Meet weekly/monthly collections targets and all SLA's. Working closely with accounts teams to manage account closures and debt write off.

  • Credit Review Analyst, FSG at AIB Bankcentre

    at Accenture

    March 2017 - January 2018


    To provide the highest standards in customer relationship management to a portfolio of customers across a number of sectors. * To develop positive and professional working relationships with key internal and external teams. * Achieve KPI's which will include both restructuring and management of restructured portfolio of customers. * Reviewing the accuracy of the security valuation methodology to ensure it is in line with AIB property valuation guidelines and verifying calculations. * Analyse current credit data and financial statements of individuals or companies to determine the degree of risk involved in extending credit or lending money. * Prepare reports for DCA holders and senior management. * Provide support to the wider team as required.

  • Credit Control & Collections Analyst at LinkedIn

    at Accenture

    June 2016 - February 2017


    *Minimize overdue debtor balances and bad debt via customer engagement; collection calls, emails etc. • Develop and maintain a professional relationship with internal and external clients. • Work closely with regional and HQ Sales teams to streamline processes and improve efficiency • Ensure adherence to LinkedIn Credit Policy • Meet weekly/monthly collections targets and all SLA’s. • Author and monitor credit risk assessments • Resolve and respond to queries in a timely and professional manner • Record all collections activities in a consistent manner as per client process. • Accurately apply and allocate customer cash receipts within strict SLA's • Produce monthly statements in line with client processes and SOX procedures. • Working with EMEA market (UK) • Working within Excel, Salesforces, Oracle and Get paid

  • Administrator/Social Media Coordinator

    at Iveagh Fitness Club

    June 2009 - May 2016


    Responsible for developing and maintaining commercially productive relationship with both new and old members. Involved in all administrative aspects of the fitness club, this includes handling multiple calls, dealing with customers enquires both over the phone and face to face, updating and maintaining the customer database, identifying and assessing any quality issues and creating reports and spread sheets base on finding. Responsible for managing customer membership, which includes setting up direct debits, cancellations and renewals, managing the filing system to ensure that are no discrepancies also liaising with customers in relation to documentation and outstanding payments. Database management, meeting and greeting customers, cash handling and invoicing, conduct inventory and place orders. Liaising and reporting to the manager with daily sales and club usage reports. Developed excellent sales skills, touring clients, selling and promoting gym membership.

  • Assistant Manager

    at Ron Black's

    August 2007 - June 2009


    • Inspiring bar staff to deliver prompt, friendly and efficient service at all times. • HR responsibilities including recruitment, training and development of staff. • Managing a team of 10 permanent and casual bar staff. • Dealing with enquiries and complaints. • Managing booking, orders and deliveries from suppliers. • Provided excellent customer Service.


  • Bookkeeping (Manual and Computerised) and Payroll

    at IBAT

    2013 - 2013 (1 year) Munster

  • Business/Corporate Communications

    at sANTA mARIA

    2001 - 2006 (5 years) Anzoátegui


  • English Native