Temporary Work Marketing & Events
at Various Companies
July 2019 - at Present
Core Achievement: • Increased the number of followers, interaction and engagement levels on the company's Instagram page by over 73%, increase for Facebook from 400 to 727 followers. Principle Duties: • Responsible for day-to-day social media account management, proactively posting content, interacting and engaging with the company's audience. • Organised and created content calendars, to ensure that the activities are aligned with project expectations, online and below the line strategy. • Responsible for upselling and cross-selling company's products at company events. • Liaised with suppliers and videographer to ensure that video production and activities are aligned with event expectations. • Utilized Salesforce to log all phone calls, emails, customer issues and maintain customer database and tenant correspondences. • Managed event enquiries and registration of attendees, events programme schedule, speakers and seminars.
eCommerce Account Executive
November 2018 - March 2019
Core Achievements: • Created over 900 pieces of content relating to client’s products on Amazon, and improved product descriptions which helped increase sales. Principal Duties: • Helped and managed the day to day activities. • Managed and created content for product listings, text and images from credible sources for Luzern's clients on Amazon and eBay. • Managed back end CMS to ensure product content is up to date including; pricing, inventory levels, category allocation, web assets (banners, images etc) & new product uploads. • Liaised with clients and managed clients accounts on Amazon and eBay. • Liaised with Amazon to tackle client account issues, e.g. safety data sheet criteria. • Conducted market research and improving keywords & optimization of new and previous listings of clients products on eBay/Amazon marketplaces and benchmark them against competitors. • Monitored End-to-End Order Flow to ensure efficient process & meet customer expectations.
at A&C Your Global GMP Partner
October 2017 - June 2018
Achievements: • Increased the number of followers, interaction and engagement levels on A&C's Twitter page by over 150%; increase for LinkedIn from 40 to 200 followers over six months. • Increased the number of website users from 700 in 2017 to 1,200 in 2018 through restructuring and reframing the company’s website on WordPress including building and creating of website content. • Achieved a 20.4% open rate for A&C’s bimonthly newsletter, which is over the industry average of 18% - highlighting employee engagement, best practice, and external customers, tradeshows. Principal Duties: • Responsible for planning and implementing innovative marketing and sales activities across online and offline channels on time and within budget. • Strategically developed, launched, and monitored Pay-per-click / Google Ads campaigns using relevant keywords. • Point of contact for various projects within A&C assisting customers and connect management with potential customer/sales opportunities.
at Cork County Council
May 2017 - August 2017
• Responsible for dealing appropriately and efficiently with communications, queries, callers, or visitors to the office. • Utilized Excel, iHouse, iSeries database to maintain customer database and tenant correspondences. • Processed applications for services in accordance with Council policies, procedures, and plans. • Analyzed housing documents against set criteria checking data and follow up options. • Logged all enquiries, telephone calls, complaints, etc., prioritized same. • Filed records and assisted in the data management of the authority. • Conducted day to day office duties, e.g. post, typing, correspondence, etc.
Customer Service Advisor
November 2016 - January 2017
• Customer service – assisted customers with their queries and ensured cross-selling. • Investigated customers issues and resolve them promptly in an efficient manner. • Recorded and stored administration tasks and phone conversation trackers onto databases. • Complied with data security and IT policy.
at Temporary Data Entry Administrator
July 2016 - August 2016
Core achievement: • Fully completed the contracted administrative tasks ahead of schedule. Principal Duties: • Recorded and stored data distilled from a HR survey conducted on diversity and inclusion in the workplace from three office locations onto databases. • Ensured quality assurance processes were implemented and followed. • Detected any void information in surveys and notified my Team Leader. • Complied with data security and IT policies.
at Cork Institute of Technology
October 2015 - May 2016
Core achievement: • Chosen to represent my college at a London Alumni event to increase awareness of CIT. Principal Duties: • Greeted distinguished alumni at formal receptions and helped to promote the college. • Acted as tour guides to high profile visitors. • Provided the current student perspective when meeting with alumni. • Informed undergraduates of the Institute's Alumni Community and the services offered by CIT Alumni Relations Office.
Social Media Intern
at Bia Beauty
June 2015 - September 2015
Core achievements: • Increased brand awareness with influential beauty bloggers. • Increased Instagram followers from 400 to 600. Principal Duties: • Responsible for conducting market research on UK sales market, Beauty Bloggers and competitors. • Analysed Bia Beauty's social media platforms and online presence, and provide recommendations and suggestions on how to improve them. • Managed and promoted the company's Instagram page, interacting and engaging with Bia Beauty followers. • Wrote an article for Bia Beauty's blog.
at Sales & Marketing Intern
November 2014 - December 2014
Core achievements: • Came up with numerous marketing ideas and strategies which helped increase sales. • Increased post reach followers by creating interesting and engaging content on social media. Principal Duties: • Targeted Academic Class Reps, Clubs & Societies through email marketing and social media to increase brand awareness about the UniGrinds Service. • Used market research to identify gaps in the market. • Recorded and stored information gathered onto databases. • Created a marketing campaign and brand awareness for the UniGrinds Service.
MSc Marketing Practice
2017 - 2018 (1 year)
Certificate in Digital Marketing
2017 - 2017 (1 year)
Bachelor of Business (Hons) in Marketing
2015 - 2016 (1 year)
Bachelor of Business in Marketing
2012 - 2015 (3 years)
Knowledge and keywords
- google analytics
- social media
- customer service
- project management
- google adwords
- digital marketing
- content developer
- content writing
- microsoft office applications
- problem solving strategic thinking
- inbound marketing & sales