Experience

  • Temporary Work Marketing & Events

    at Various Companies

    July 2019 - at Present

    Leinster

    Core Achievement: • Increased the number of followers, interaction and engagement levels on the company's Instagram page by over 73%, increase for Facebook from 400 to 727 followers. Principle Duties: • Responsible for day-to-day social media account management, proactively posting content, interacting and engaging with the company's audience. • Organised and created content calendars, to ensure that the activities are aligned with project expectations, online and below the line strategy. • Responsible for upselling and cross-selling company's products at company events. • Liaised with suppliers and videographer to ensure that video production and activities are aligned with event expectations. • Utilized Salesforce to log all phone calls, emails, customer issues and maintain customer database and tenant correspondences. • Managed event enquiries and registration of attendees, events programme schedule, speakers and seminars.

  • eCommerce Account Executive

    at Luzern

    November 2018 - March 2019

    Leinster

    Core Achievements: • Created over 900 pieces of content relating to client’s products on Amazon, and improved product descriptions which helped increase sales. Principal Duties: • Helped and managed the day to day activities. • Managed and created content for product listings, text and images from credible sources for Luzern's clients on Amazon and eBay. • Managed back end CMS to ensure product content is up to date including; pricing, inventory levels, category allocation, web assets (banners, images etc) & new product uploads. • Liaised with clients and managed clients accounts on Amazon and eBay. • Liaised with Amazon to tackle client account issues, e.g. safety data sheet criteria. • Conducted market research and improving keywords & optimization of new and previous listings of clients products on eBay/Amazon marketplaces and benchmark them against competitors. • Monitored End-to-End Order Flow to ensure efficient process & meet customer expectations.

  • Marketing Executive

    at A&C Your Global GMP Partner

    October 2017 - June 2018

    Munster

    Achievements: • Increased the number of followers, interaction and engagement levels on A&C's Twitter page by over 150%; increase for LinkedIn from 40 to 200 followers over six months. • Increased the number of website users from 700 in 2017 to 1,200 in 2018 through restructuring and reframing the company’s website on WordPress including building and creating of website content. • Achieved a 20.4% open rate for A&C’s bimonthly newsletter, which is over the industry average of 18% - highlighting employee engagement, best practice, and external customers, tradeshows. Principal Duties: • Responsible for planning and implementing innovative marketing and sales activities across online and offline channels on time and within budget. • Strategically developed, launched, and monitored Pay-per-click / Google Ads campaigns using relevant keywords. • Point of contact for various projects within A&C assisting customers and connect management with potential customer/sales opportunities.

  • Clerical Officer

    at Cork County Council

    May 2017 - August 2017

    Munster

    • Responsible for dealing appropriately and efficiently with communications, queries, callers, or visitors to the office. • Utilized Excel, iHouse, iSeries database to maintain customer database and tenant correspondences. • Processed applications for services in accordance with Council policies, procedures, and plans. • Analyzed housing documents against set criteria checking data and follow up options. • Logged all enquiries, telephone calls, complaints, etc., prioritized same. • Filed records and assisted in the data management of the authority. • Conducted day to day office duties, e.g. post, typing, correspondence, etc.

  • Customer Service Advisor

    at Abtran

    November 2016 - January 2017

    Munster

    • Customer service – assisted customers with their queries and ensured cross-selling. • Investigated customers issues and resolve them promptly in an efficient manner. • Recorded and stored administration tasks and phone conversation trackers onto databases. • Complied with data security and IT policy.

  • Boston Scientific

    at Temporary Data Entry Administrator

    July 2016 - August 2016

    Munster

    Core achievement: • Fully completed the contracted administrative tasks ahead of schedule. Principal Duties: • Recorded and stored data distilled from a HR survey conducted on diversity and inclusion in the workplace from three office locations onto databases. • Ensured quality assurance processes were implemented and followed. • Detected any void information in surveys and notified my Team Leader. • Complied with data security and IT policies.

  • Alumni Ambassador

    at Cork Institute of Technology

    October 2015 - May 2016

    Munster

    Core achievement: • Chosen to represent my college at a London Alumni event to increase awareness of CIT. Principal Duties: • Greeted distinguished alumni at formal receptions and helped to promote the college. • Acted as tour guides to high profile visitors. • Provided the current student perspective when meeting with alumni. • Informed undergraduates of the Institute's Alumni Community and the services offered by CIT Alumni Relations Office.

  • Social Media Intern

    at Bia Beauty

    June 2015 - September 2015

    Munster

    Core achievements: • Increased brand awareness with influential beauty bloggers. • Increased Instagram followers from 400 to 600. Principal Duties: • Responsible for conducting market research on UK sales market, Beauty Bloggers and competitors. • Analysed Bia Beauty's social media platforms and online presence, and provide recommendations and suggestions on how to improve them. • Managed and promoted the company's Instagram page, interacting and engaging with Bia Beauty followers. • Wrote an article for Bia Beauty's blog.

  • UniWink

    at Sales & Marketing Intern

    November 2014 - December 2014

    Munster

    Core achievements: • Came up with numerous marketing ideas and strategies which helped increase sales. • Increased post reach followers by creating interesting and engaging content on social media. Principal Duties: • Targeted Academic Class Reps, Clubs & Societies through email marketing and social media to increase brand awareness about the UniGrinds Service. • Used market research to identify gaps in the market. • Recorded and stored information gathered onto databases. • Created a marketing campaign and brand awareness for the UniGrinds Service.

Education

  • MSc Marketing Practice

    at NUIG

    2017 - 2018 (1 year)

  • Certificate in Digital Marketing

    at CIT

    2017 - 2017 (1 year)

  • Bachelor of Business (Hons) in Marketing

    at CIT

    2015 - 2016 (1 year)

  • Bachelor of Business in Marketing

    at CIT

    2012 - 2015 (3 years)

Languages

  • English Native

Hives