• Customer Service Representative

    at CarTrawler, Dublin

    October 2014 - at Present


    Providing accurate responses in a quick and helpful manner Responding professionally to inbound calls in line with call schedule Documenting reasons for calls and steps taken to resolve queries Appropriately researching and investigating cases to determine how best to resolve concerns in line with customer service policies

  • International Coordinator for Youth & Group Reservations

    at Barnacles Temple Bar House, Dublin

    May 2013 - May 2014


    Administered all reservations, cancellations and no-shows Provided support and help to travelling and/or studying international youth in learning English while finding affordable accommodation Responsible for customer satisfaction, email and phone correspondence, and promoting local Irish business standards Kept up to date with current promotions and accommodation pricing to provide information to guests while maximising bedroom sales opportunities

  • Events & Marketing Coordinator

    at Screen Directors Guild of Ireland, Dublin

    June 2012 - December 2012


    Developed, organised and planned a range of events, specifically the Annual General Meeting of the Screen Directors Guild of Ireland Created promotional material & managed social media Prepared and managed event budget Identified and secured speakers or special guests, including a marketing and publicity specialist Sheri Candler Identified new opportunities for existing and new events

  • Arts Project Coordinator

    at Clonmel Junction Festival (CJF), Clonmel, Co Tipperary

    April 2010 - July 2011


    Responsible for advertising and production duties Editor of a Festival Newsletter Financial Analysis of general budget and staff expenses Artist Liaison In charge of recruiting and managing trainees and volunteers

  • Front Desk Receptionist

    at Coronet Peak Hotel, Queenstown

    January 2009 - January 2010


    Front desk duties with emphasis on adventure tourism Organising activities and tours for guests and customers

  • Accounts Assistant

    at Topaz Energy Ltd., Clonakilty, Co Cork

    January 2007 - August 2008


    Customer Service role involving a high level of customer contact Dealt with accounts inquiries and resolved difficult tasks Took a leadership role as an Assistant Manager Able to work under pressure by meeting deadlines on a daily basis


  • B.A. (Honours) in Communications Studies

    at Dublin City University

    2011 - 2014 (3 years) Leinster

  • FETAC Level 5 in Multimedia Production

    at Galway Technical Institute

    2010 - 2011 (1 year) Connaught

  • CAE - Certificate in Advanced English

    at Cambridge, United Kingdom

    2010 - 2010 (1 year)


  • English Native

  • Czech Native

  • Slovak Native

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