Experience

  • Compliance Project Coordinator

    at IBM Ireland

    May 2013 - at Present

    Leinster

    • Supporting German, Austrian, Swiss (DACH) and UK accounts and competencies focal points to track and complete the GRACO and GDPR documentation for strategic outsourcing transfers using various tools like GEM Records, Lexicon, ARCH (Account receiving Charter) and more recently Cross Border Checklist. • Provide assistance and advice to management (DPEs, PEs and Project/Program Managers), service lines and account teams on risk exposures and recommending corrective actions. • Interacting and consulting with delivery and service management teams from CZ, HU, PL, SK, IN, RM, and MY to provide advice and guidance on customer service delivery in the area of Compliance. • Responsible for the success and completion of IBM EX-ITS Cross Border Checklist migration Project of over 100 DACH accounts. • Responsible for the success and completion of GDPR Compliance Project for well over 200 DACH accounts

Languages

  • English Native

Hives