Experience

  • NORDICS MARKET PORTFOLIO ACCOUNT SPECIALIST

    at Intrum

    June 2019 - at Present

    Leinster

    We contact companies that have a contract with us for renting equipment and make sure they pay their bills in time, if not we will chase them until they do, If a customer paid too much we will contact them and ask if we can allocate the money to a new invoice or refund it, We have an AR (report on customers) meeting every week to give updates on what is happening with the companies, Every 3 months we have a big meeting informing if we think we will hit the targets Or at least how much we will get in that quarter, Customers can call or Email if they have anything they need to ask or change.

  • NORWEGIAN IT SUPPORT AGENT

    at CPL

    August 2011 - July 2019

    Leinster

    My daily tasks are assisting end users with their problems by phone, E-mail or Remote control. Helped end users with Problems on: Computers, Printers and Network. We use tools like Active Directory and remote connections to assist users with their problems. I am also a Backup ILC I make sure all tickets assigned to our Desk is locked after and updated every day. I also send out resolution E-mail to The customers asking if they were happy with the solutions that the agent gave Them, or if they have any complaints. I report back to management. I am a backup coach assisting agents with their tasks on a call or E-mails

  • COACH,

    at CPL

    June 2018 - August 2018

    Leinster

    My Daily tasks are to help agents when needed, Create and do Training for Agents, Work with second/third level teams to solve issues with escalation/Tickets. Make sure tickets are being updated daily, Set up computers for new starters. Create account and access, I do quality check 4 times a month for tickets for all agents, Work closely with Team Leaders for improvements on desk

Education

  • non

    at FBUS

    2000 - 2010 (10 years) Vest-Agder Fylke

Languages

  • English Native

Hives