Achieve a position as a,Quality Assistant, HR Assistant and Customer Service Supervisor, in which I can develop my abilities and contribute to the company's growth.


  • HR Supervisor

    at KFP

    June 2011 - July 2013


    Expertise in Human Resources, overseeing the activities of recruitment and selection, performance evaluation, job description, implementation of Human Resources, Training and Development, Assessment of organizational climate and overseeing the strategic planning.

  • Quality Assistant

    at TCI BPO

    October 2010 - June 2011


    Perform support to the Quality Management System, involving the analysis of standards, preparation of training, organization and documentation control audits. Coordinate the team of quality control in audit processes in operational areas.

  • Quality Control and Technical Support Coordinator.

    at Cartello

    August 2004 - July 2010


    • Implemented and Organized of the quality department, Maintenance and documentation of quality system; • Managed staff of two technical support; • Interacted with customers; provided management systems for websites, updating and maintaining


  • Bachelor

    at University Federal de Pernambuco

    2002 - 2006 (4 years) Pernambuco


  • Spanish Conversation

  • English Negotiation

  • Portuguese Native

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