Experience

  • Quality Lead

    at Voxpro Powered by Telus International

    December 2018 - at Present

    Munster

    Data Analyst in Trust and Safety department for an international  company dedicated to rent properties or spare rooms for guests.  Presentation of the results and meetings with the client.  Improvement plans designed and personalized for the agents to get  better results.  Floor support.  One to one meetings with agents.  Meeting with Team leads (work team to achieve goals) 

  • Trust and Safety Specialist

    at Voxpro powered but Telus International

    October 2017 - December 2018

    Munster

    Trust and Safety agent for an international company dedicated to rent  properties and spare rooms.  Specialist in fraud investigation, property damages, sensitive information  and data.  Customer Service in English and Spanish.  Mediation skills.  Ability to make decision based on investigation. 

  • Multilingual Customer Experience

    at Voxpro Powered by Telus International

    January 2016 - October 2017

    Munster

    Customer Service for an international company dedicated to rent  properties and spare rooms.  Ability to solve problems, mediation, empathy.  Working under pressure.  Work on a goal-driven basis. 

  • Barista

    at Springfort Hall Cafe

    February 2014 - December 2015

    Munster

    Customer Service in a Coffee Shop.  Barista abilities. 

  • ​Spanish teacher  

    at Idiomas Illora

    April 2013 - September 2013

    Granada

    Spanish teacher for English Speaker.  Personalized teaching methods. 

  • ​Environmental Coordinator and  Instructor 

    at Granja Escuela Parapanda

    February 2012 - July 2013

    Granada

    Temporary contracts from February to July. Leading 10-15 instructors.  Plan and manage the activities on the farm.  Manage summer camps. 

  • Kindergarten Teacher

    at Kindergarten Garabatos

    December 2009 - June 2010

    Granada

    Responsible of a class with 15 children (ages between 6 months - 2 years)  Meetings with Parents.  Planning classes and activities. 

  • Teacher support

    at Grupo Attendis S.A.

    December 2007 - June 2009

    Granada

    Support in a 3 years old classroom (Bilingual English-Spanish)  Planning classes and activities. 

  • Special Education Assistant

    at Feaps Andalucia

    May 2004 - June 2008

    Granada

    Responsible of Special need people care during weekend and punctual  support at home. 

Education

  • Master Environmental Education

    at University of Granada

    2010 - 2011 (1 year) Granada

  • Bachelor degree psychology

    at University of Granada

    2004 - 2006 (2 years) Granada

  • Special Needs Education

    at University of Granada

    2001 - 2004 (3 years) Granada

Languages

  • English Native

Hives