I am an efficient,dynamic and success-driven Spa Manager,with a solid background in spa operations(shipboard experience in several world-class luxury).I have experience including working in a busy work environment with multiple phone lines, language skills and a large professional staff

Experience

  • Spa Manager

    at Steiner ltd

    May 2013 - July 2016

    Liguria

    As a Spa Manager I am responsible for ensuring consistency in our Spa’s at sea,company Policies and Procedures, product knowledge, and to train staff in performing services professionally, ethically and to the highest possible standards •Responsible and managing team of 23 staff – beautician , hairdressers, fitness and receptionist •Goals targeting orientated •Follow up with interviews of staff regarding Grievance Policy • Maritime Labor Convention (MLC) internal audits and training staff about it • Supervise, coach, mentor and train staff to ensure exceptional guest experiences and to assist in staff career development. Discipline and counsel staff as needed • Conduct meetings on a daily and weekly basis • Complete staff evaluations • Assist in on-going guest promotions to increase services and product sales • Receive and respond to all guest comments, suggestions and complaints in a constructive and professional manner

Education

  • Human Resources

    at Course /diploma

    2017 - 2017 (1 year) Munster

  • Management

    at Course

    2013 - 2013 (1 year) London

  • Management

    at Steiner academy

    2013 - 2013 (1 year) Florida

Languages

  • English Negotiation

  • Croatian Native

  • French Elementary

  • Italian Negotiation

  • Portuguese Elementary

  • Spanish Negotiation

Hives