Experience

  • Key Account Management

    at Uber

    September 2017 - June 2018

    Chennai - Tamil Nādu

    • Ensuring correct products and services are delivered to customers in a timely manner • Serve as the first point of contact and link of communication between key customers and internal teams. • Provide resolutions to any issues and problems faced by customers and deal with complaints and feedback to maintain trust. • Play an integral part in generating new sales that will turn into long-lasting relationships • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and Salesforce. • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. • Acquiring a thorough understanding of key customer needs and requirements.

  • Key Account Management

    at QCS Consultancy Pvt Ltd

    July 2012 - June 2017

    Chennai - Tamil Nādu

    • Joined as a Finance & Accountancy trainee while pursuing professional Accountancy qualification & got promoted to Key Account Manager upon delivering excellent customer relationships with all client associations. • Conduct Stock and Mystery audits, evaluate Investment proof analysis, filed corporate & Income taxes, help approve funding for NRI & global projects, comply with statutory standards & perform due-diligence checks, identify logic gaps in complex businesses and provide solutions with risk analysis data. • Perform thorough reviews of potential business partnerships, assess new business leads, develop strategies & content to drive sales, monitor progress to meet deadlines & cost targets. • Oversee client accounts with ZOHO’s CRM tool and TALLY ERP. • Perform all job functions such as the 'Key Account Manager' with the assigned clientele.

Education

  • Msc In Business Strategy

    at UCD Michael Smurfit Graduate Business School

    2018 - 2019 (1 year)

  • B.Comm Marketing & Management

    at University of Madras

    2009 - 2012 (3 years) Chennai - Tamil Nādu

Languages

  • English Native

Hives