Experience

  • Customer support

    at Accenture

    December 2018 - at Present

    Leinster

    • Dealing with unauthorized transactions and refunds • Redirecting customers if necessary to appropriate teams and services • Troubleshooting customers technical issues • Creating a connection with customers • Having a great knowledge about the product and sharing it with customers

  • OTC Sales Assistant

    at Pharmacy “Baggot Pharmacy LTD”

    January 2017 - July 2018

    Leinster

    Job responsibilities -Advising customers and prescribe medicines; -Storage and display goods; -Quality control of medicines available in the pharmacy. -Ordering medicines and receiving it for its storage locations

  • Commercial Sales Representative

    at Pharmaceutical company "GlaxoSmithKline Pharmaceuticals"

    February 2013 - December 2016

    Kharkivs’ka Oblast’

    - organizing appointments and meetings with community and hospital-based healthcare staff; - identifying and establishing new contacts; - negotiating contracts; - demonstrating products to healthcare staff; - attending and organizing conferences, presentations and meetings; - documenting sales performance; - making reports for management and personal reports.

  • Medical representative

    at Pharma Company «Delta Medical»

    July 2012 - January 2013

    Kharkivs’ka Oblast’

    Job responsibilities - service of existing accounts; - obtain orders; - establishment of new accounts by planning and organizing daily work schedule; - creation of presentation and studying materials; - building rapport with management and clients; - resolving customer complaints by investigating problems; - monitoring of competitors and making appropriate reports.

  • pharmacist

    at Private Pharmacy «Gama 55»

    August 2011 - June 2012

    Kharkivs’ka Oblast’

    Job responsibilities - selling of medicines and related products (work with a cash register); - stocktaking; - checking receipts; - observing basic sanitarian standards; - registration of trade reports; - exposure of falsified medication; - making a pricelist and window dressing; - customer service; - advising patients about medicines, including how to take them, what reactions may occur and answering patients' questions.; - premedical first aid, if required.

Education

  • English courses

    at school

    2016 - 2018 (2 years) Leinster

  • National University of Pharmacy

    at University

    2006 - 2013 (7 years) Kharkivs’ka Oblast’

Languages

  • English Native

  • Russian Native

  • Ukrainian Native

Hives