- Entry level
- No Education
- Salary to negotiate
Assistant Manager - Permanent - Grafton St. Dublin - 000000236320Who you are:Your role as Assistant Manager is to create a ‘best in class’ customer experience through a highly motivated and engaged team who demonstrate the Vodafone behaviours and customer obsession. As an Assistant Manager, your role allows you to embrace the opportunity to work with and support the Store Manager in the day to day running of the store and build a high performing team. You will be an inspiring leader and coach, motivating and energising your team to make every customer experience a truly exceptional one. As an Assistant Manager you will be responsible for driving performance on the shop floor, coaching and developing the team to achieve and improve business KPI’s, store standards, compliance and customer experience measures.Your next challenge:Impact on the business- Support the Store Manager in achieving all sales KPI’s for your store.- Ensuring stores administration and compliance is updated at all times and in line with company guidelines.- Achievement of all individual KPI’s set out by the business on a weekly, monthly and quarterly basis.Customers, supplier and third parties- Achievement of customer experience score within your store, and ensure your store consistently deliver’s a ’best in class’ customer experience.- Be an escalation point for all customer complaints, ensuring these are dealt with promptly and in a positive manner to ensure that all aspects are resolved and/or seen through to completion.- Be an ambassador for the Vodafone brand.Leadership and teamwork- To ensure the appearance of your store, self and team is of the highest standard.- Regular coaching of team members on all aspects of shop floor performance - experience and product knowledge.- To effectively manage and develop your Retail Consultants to create a high performing team.- Management and accountability for store performance during period’s absence for the Store Manager.Innovation and change- Look for ways to improve the way we do things and constructively feedback your ideas to the appropriate person or area of the business. Knowledge and experience- Clear understanding of all Vodafone products and services, offers from the competition and ‘Why Vodafone?’.- Detailed knowledge of the store operations manual to support the successful running of your Store.Communication- Ability to communicate effectively and positively with both customers and team.- Ensure all team members are up to date on key business updates, communications and propositions.- Support Store Manager in delivery of daily briefings and communicating intranet and cascade messages to the team.You will also support on:• Ensure store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, and take immediate action to address shortfalls.• Monitor daily store activity/targets and measure against KPI requirements.• Resolve the majority of customer complaints onsite. Escalate to appropriate level in exceptional circumstances.• Demonstrate expert knowledge of Vodafone’s products, services and customer deals e.g. Handsets, data devices, broadband, network services and tariffs.• You will be required to get to know your store’s customer base as well as a good understanding of your local market.• Connection targets• Customer experience scores (NPS)• Accessory sales • Insurance and value added servicesWhat you need:• You will demonstrate a proven track record in consistently delivering to business targets/objectives.• You will demonstrate a natural ability to work within a team to deliver optimum performance and customer experiences.• Minimum of 3 years’ experience in a fast paced retail environment.• PC literate • Strong communication & interpersonal skills• Customer obsessed What else should you demonstrate:• 3rd level qualification The Vodafone Behaviours are key to everyone’s success:Customer Obsessed - We are passionate about exceeding customer expectations Work passionately to really understand the customer Look at decisions through the customer’s eyes Take personal accountability for the customer experience Innovation Hungry - We create and deliver new products, services and ways of working that delight our customers Take risks and push what is possible Look for improvement all the time Do things in better
About the company
Vodafone Group plc /ˈvoʊdəfoʊn/ is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014.
Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries. Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries.