- Entry level
- No Education
- Salary to negotiate
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.
Airbnb Experiences - Trips Coordinator | Onboarding Specialist
Airbnb Trips is a fast-paced and growing business unit focused on providing safe and quality experiences for travelers around the world. The ideal candidate will have a at least 2 yrs work experience with strong communication skills. Candidate must have previous experience in account management, sales development, or customer service. The onboarding specialist will join the Airbnb Experiences Operations team to vet new hosts against our quality standards. As a member of this rockstar and growing team, you will be managing marketplace quality, long term host success, and regional territory success. You will have a chance to join Airbnb’s fastest growing business and build a community of passionate hosts around the world.
Partner with Ops team to onboard high volume of quality experiences to support a growing marketplace
Manage inbound queue of host and respond within outlined SLA
Maintain accurate application of quality standards for all new experiences
University, College, or technical training degree or certificate
Verbal and written fluency in Italian and English
2+ years of work experience (project management or business analyst preferred)
Strong operational prowess
Experience with tech platforms including Salesforce, Google Docs, Google Sites, Zendesk, and etc.
Excellent project manager and self-starter, with the ability to drive multiple concurrent initiatives in a fast paced environment with evolving priorities.
Strong written and oral communications skills, with experience managing communications to a broad, global array of internal and external stakeholders.
Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment.
Google Docs, Excel (pivots and basic calc functions), Salesforce
Tech savvy, proficient in using service oriented apps, and thrives on using technology to solve problems.
Ability to handle a number of simultaneous tasks while demonstrating urgency and ownership to drive tasks and issues to completion.
Creative problem solver
About the company
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet.
Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 65,000 cities and 191 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.