- Entry level
- No Education
- Salary to negotiate
Note: By applying to this position your application is automatically submitted to the following locations: Mountain View, CA, USA; Cambridge, MA, USA; Kirkland, WA, USA; New York, NY, USA; Pittsburgh, PA, USA; Seattle, WA, USA; San Francisco, CA, USA; Sunnyvale, CA, USAThe Google Technical Services Consumers team is on a mission to delight the hundreds of millions of consumers who rely on our flagship products like Gmail, Android, Chrome and Google Play. We’re an operational team that focuses on delivering excellent customer care and being there for consumers when they need us most. Our team engages consumers across the globe through our online resources and communities, social outreach, and 1:1 care. We represent the voice of the consumer and work closely with cross-functional partners across Google to make our products and policies better. We're looking for people with excellent analytical and communication skills who are passionate about the consumer and helping them get the most out of Google.
As an International Consumer Insights Analyst, you will support Google’s products operations across a range of products and customers. You will work closely with the global Business Intelligence (BI) team, which is a horizontal team that supports the global Google Technical Services Partners organization with data insights, BI infrastructures, and decision support tools. You will work closely with Google Technical Services vertical teams and their stakeholders on data analytics and infrastructure projects that inform product operation strategies and provide thought leadership to operation and support teams to scale operations using data insights.
Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.Responsibilities
Represent the user voice by analyzing data on user issues across users support touchpoints (Help Center, Feedback, Cases, etc).
Implement and manage all appropriate user feedback channels to gain user insights to be shared with the Product team.
Design, develop and complete analyses for regular user insights and strategic deep dives.
Prioritize and communicate user needs, make recommendations for product or process changes and influence various audiences.
Coordinate and collaborate with cross-functional and regional partners as necessary.
BA/BS degree or equivalent practical experience.
Experience analyzing data and creating reports using SQL-like languages, statistical, quantitative modeling and forecasting tools.
Previous experience in research.
Ability to understand the implications of data analysis and build a strategic story from this data
Demonstrated organizational and project management skills, with the ability to manage multiple projects with competing priorities.
Passion for developing and analyzing large, complex data sets and converting them into insights that drive business decisions at all levels of an organization.
Effective communication and presentation skills to deliver findings of analysis.
About the company
Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success.
We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate