Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Dublin


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Ref: req37600

To create and direct the implementation of projects (either stand alone or as part of a programme), which support the IT Strategy and the business goals of the Irish business, ensuring the consistent and timely
delivery of functionality to the business and within agreed budgets.



Ensure the creation of the formal statements of requirements and associated tests within the project
Oversees the delivery and monitors progression of the project within the time, cost and quality constraints
Build working relationship with sponsors, business managers and key users to resolve issues in priority, requirement or scope conflicts
Effectively estimates costs, timescales and resource requirements for the successful delivery of the project(s) to an agreed scope
Ensures coherence of the project, by managing and monitoring changes in all project phases and activities


Ensure the delivery of assigned projects within the time, cost and quality constraints through rigorous application of internal and external supplier performance management
Co-ordinate with CIO and Head of BPM to ensure alignment of the project with overall programme in Ireland and at regional level
Build working relationship with Solutions Support teams in IT Services to agree and manage the deployment schedule of the project, and resolve any points of escalation
Establish and manage relationships with vendors of third party packaged software solutions for effective deployment of vendor managed project activities


Adhere to enterprise-wide IT portfolio/ programme/project management processes and tools, governance standards and metrics
Establish and maintain comprehensive statements of requirements for project specific application domains
Establish the procurement of all applications (buy or build) and drive the supply organisations to deliver those applications to time, cost and quality as appropriate to the business requirements
Establish the preparation of detailed costed Roadmaps and migration strategy  which ensures the smooth transition from existing to new applications
Provide regular reports of progress towards meeting project deliverables
Ensures that projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and actioned


Significant matrix responsibility for IT peers and business users to drive delivery against requirements and schedules



Communicates in an open and honest manner.
Treats others with respect, develops trust and values diversity.
Demonstrates sensitivity to diversity, ie culture, gender, age, religion, race disability.
Develops effective relationships with employees, peers and managers.
Confidence in dealing with all levels in the business over the telephone and also on a face to face basis.
Ability to remain calm when dealing with difficult people.
Good listening skills and ability to respond in a clear, respectful manner.


Commitment to fulfilling their role in a team.
Supportive approach to other team members.
Shares information, knowledge, ideas and experience freely with others.
Commits to team decisions and contributes to building a team spirit.
Works collaboratively with others to achieve team or business objectives.
Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
Encourages and motivates team members and work colleagues


Basis decisions on how his/her actions impact on customers and DHL.
Builds and maintains effective relationships with customers, suppliers and other departments.
Focuses on the needs of customer and seeks to meet and exceed expectations.
Quickly and practically solves problems, seeking advice where necessary. 
Appreciates what customers want and continuously strives to meet customer expectations.


Identifies issues, problems and opportunities.
Deep dives to identify root causes of issues
Applies formal problem solving techniques
Evaluates risk
Gathers information and analyses cause and effect.
Quickly and practically solves problems.
Establishes effective work processes and measures.
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About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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