- Entry level
- No Education
- Salary to negotiate
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.
We are seeking an entrepreneurial, results-oriented, and analytical leader to lead a diverse team to help us support key accounts through onboarding their listings to supporting their day to day needs.
The ideal candidate will not only be an inspiring people leader, but will also have a strong drive for results. They will need to be experts in managing multiple stakeholders and must be comfortable working in a fast-paced and ambiguous environment.
This role is part of a recently formed team that is operating in a startup environment. Experience working in building a sales/account management team is a must.
Create Strong Employee Engagement:
Communicates the vision of our cross-functional partners and translates it into meaningful, clear goals for your team; the team sees the impact of their contribution to long and short-term goals
Performance management of specialists by conducting regular coaching sessions and 1:1 meetings
Work closely with Market Manager and Territory Leads to understand the nuances of each market that your team supports
Accountable for managing and meeting the metrics of their team, as well as adherence to company policies and schedules
Performance management: own the team and individual performance targets; drive for results; celebrate team and individual successes
Let specialists know where they stand with clear, timely and direct performance feedback
Take quick but fair action on underperformance based on guidelines created by Talent
Collaborate and network with peers to help drive performance goals, employee engagement and leverage strengths across this global team
Translating Strategy into Action/Solving Problems:
Regularly assess operational risks or dependencies within your teams, report it and make changes on the fly as needed
Work to define clear, consistent goals across global markets
Collaborate closely with Market Managers & Territory Managers to align on strategy and goals
Create a strong focus on teamwork and knowledge sharing across the team
Striving for Results - This role will require you to drive performance across a wide number of sales metrics. You’ll use your analytical skills to inform changes and drive coaching conversations.
Building and Nurturing Engaged Teams - This role will rally people around common goals and purposes through open dialogue and collaboration. The lead will step up to conflicts with direct reports, sets clear expectations and maintain accountability.
Thinking Strategically - We need this role to link vision with action, focused on long-term, sustainable success. They have clear tactics for effective planning. They are both willing to experiment and be flexible and adaptable.
Managing and Measuring Work - The lead will use both quantitative and qualitative information to draw conclusions as well as track and measure work.
Cultivating Relationships - This role requires an ability to navigate complicated cross-functional reporting lines to maintain clear channels for communication and prioritization.
Experience leading, inspiring and motivating other to meet goals and metrics.
May have 5+ years’ experience in a similar role
May also have relevant education that provides similar experience.
Excellent people management, leadership and customer service skills.
Proven ability to manage the daily operations and performance of a team of up to 15 members.
Demonstrated experience managing multiple initiatives, while successfully supporting a team.
Strong analytical and sales skills, while demonstrating excellent communication skill
Experience using Salesforce a plus
About the company
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet.
Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 65,000 cities and 191 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.