- Entry level
- No Education
- Salary to negotiate
We are looking for a motivated Member Service Representative to be the first point of contact for all membership related questions, requests, and concerns. The Member Service Representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.
To be successful as a Member Service Representative you should have strong customer service skills and enjoy working with people. A top-notch Member Service Representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
Member Service Representative Responsibilities:
Answering phone calls and written questions, concerns, and complaints regarding membership.
Providing information on membership fees, policies, processes, benefits, products, and services.
Actively listening to members and identifying their needs.
Recommending and cross-selling products and services to members and potential members.
Investigating and resolving or escalating membership and payment issues.
Assessing member eligibility and processing payments, applications, and requests.
Documenting all inquiries and maintaining accurate membership records.
Member Service Representative Requirements:
High school diploma/GED.
Customer service experience required.
Sales experience beneficial.
Excellent communication skills, both written and verbal.
Good listening and interpersonal skills.
Strong attention to detail.
- customer service
About the company
At Healthcare Recruit, we are a 24/7 Medical staffing recruitment agency. We use our knowledge and expertise to help clients meet the growing demands of the ever changing healthcare sector.
If you are looking for candidates to hire, or searching for jobs, within public hospitals, private hospitals, care homes and other healthcare units then we are here for you.
We can help you fill or find either part-time or full-time positions in a range of sectors from healthcare assistants to mental health nurses.