Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Cork


AutoReqId 36844Title O2C Order Management AssociateCity CorkState / Province CorkRegion Europe; Middle East; AfricaCountry IrelandCompany Overview The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, including Customer Meeting Services, Global HR Data Management and Medical Information. This growth, outside of Finance, is in addition to continued growth in our original Finance scope.
This means that we have a diverse group of employees from finance professionals to HR professionals to medical professionals and event planning experts. The current headcount is circa 400 multi-lingual employees and the culture is vibrant and diverse. This is enhanced by every employee in the GBS and championed by the GBS committees – Sports & Social, Culture Club, Corporate Social Responsibility, Health & Safety, Diversity & Inclusion, Food.
The GBS was awarded CCMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. The GBS Lilly Management Team is currently looking for you if you have a people-oriented, customer centric and forward-thinking mindset. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team.
Lilly enjoys a strong reputation for quality and consistent focus on employee development. We make it our mission to attract the best people and we always look at alternative ways to provide opportunities for our people to excel, grow and build an exceptional and fulfilling career. Other than working with a great team, we also offer a very competitive benefits package. We provide an open, transparent and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
Responsibilities The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the Lilly business.
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local Lilly team where applicable.
Review key metrics & communicate to stakeholders to ensure KPIs are being met
Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
Be seen as a “go-to” information resource for O2C Order Management processing and related queries
Experience with SAP O2C Module
Interaction Client Phone system
Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint
36844BRBasic Requirements: Education and Experience
2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
Bachelors Degree (or equivalent work experience)
Fluency in English & German languageAdditional Skills/Preferences
Ability to handle complexity and utilize analytical skills, with attention to detail
Ability to proactively & effectively analyse & resolve problems
Ability to effectively prioritize and complete key tasks and deliverables
Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
Additional Information The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business:

Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant

About the company

Lilly makes medicines that help people live longer, healthier, more active lives. We were founded by Eli Lilly in
1876, and are now the 10th largest pharmaceutical company in the world.

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