- Entry level
- No Education
- Salary to negotiate
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
Experience with SQL and coding in languages such as Python or Java.
Ability to speak and write in English and French or Italian fluently and idiomatically.
Ability to work across geographically dispersed functions with excellent collaboration skills.
Excellent data analysis and data-driven decision-making skills.
Excellent organizational and project management skills.
Excellent attention to detail.
Excellent written and verbal business communication and presentation skills.
About the job
gTech Global Customer Care (gGCC) team generates solutions that help our Sales teams and advertisers. These solutions need to be scalable to support customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
As a Technical Account Manager, you will serve as liaison between our biggest partners and Google's Engineering and Sales teams. In this role, you will identify new opportunities where our products can better help our partners’ businesses. You also possess effective tech skills to troubleshoot some of the toughest issues but have valuable soft skills as well. Our suite of products is constantly growing and gTech Publishers help us understand exactly what our partners need.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our
Help partners by delivering innovative and scalable solutions to their challenges, troubleshooting their issues, and performing implementation reviews.
Assist clients in the adoption of new products via upgrades and migrations to develop their long-term success and improve product offerings by providing client feedback on features to Product Management and Engineering.
Guarantee the technical aspects of client integrations by providing necessary documentation and technical guidance.
Advocate new product features and ensure the resolution of technical challenges.
Analyze and optimize the development of existing clients to ensure their success.
About the company
Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success.
We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate