Experience

  • Senior Customer Service Executive

    at Gati KWE Ltd

    May 2014 - at Present

    New Delhi - Delhi

    • Leading on disciplinary and grievance procedures and supporting hearings through to appeal stage • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Worked for about 3 months on To-Be-Build customers, 5 months on Retail customers and 4 months on E-comm (Shopclues) customers. • Provided Monthly customer visit to top and critical customer for their feedback and provided solutions for the same.

  • Management Trainee

    at Genpact

    May 2011 - May 2014

    New Delhi - Delhi

    • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem. • Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analysing customer needs. • Prepares product or service reports by collecting and analysing customer information. • Contributes to team effort by accomplishing related results as needed.

  • Commercial Executive

    at Reliance Life Insurance Company Ltd

    July 2008 - May 2011

    Allahābād - Uttar Pradesh

    • Reviewing & interpreting the impact of changes in tax rates & attuning strategies accordingly, with focus on retaining the existing Customers. • Maintaining MIS of day to-day log-in of life insurance policies for the regional office. • Solving queries of walk-in customers. • Maintaining Journal Entries. • Handling petty cash book. • Looking after other relevant Ledgers. • Doing Reconciliation for the same.

Education

  • P.G.D.B.A.

    at S.C.D.L.

    2008 - 2012 (4 years)

  • B.Com

    at Allahabad University

    2003 - 2006 (3 years) Allahābād - Uttar Pradesh

  • Intermediate

    at Girls' High Scholl & College

    2002 - 2003 (1 year) Allahābād - Uttar Pradesh

  • High School

    at Girls' High School & College

    2000 - 2001 (1 year) Allahābād - Uttar Pradesh

Languages

  • English Conversation

  • Hindi Native

Followers (2)

Hives