Experience

  • Senior HR Executive

    at People strong HR services

    November 2014 - at Present

    Gurgaon - Haryāna

    • Working as an HR Generalist. Collection of all the relevant documents from new joiners. • Maintaining and Distributing the appointment letters and ID cards. • Dispatching the hard copies of letters and ID cards. • Handling leaves and attendance of the employees. • Handling all the on-boarding, off-boarding, BRE and payroll related queries. • Supported processing and maintenance of payroll records in accordance with policies and procedures. • Giving proper feedbacks to team member. • Maintaining reports and completing pending queries before TAT. • Created and maintained filing systems. Generated Human Resources data reports, answered phone calls, recorded messages etc. • Handling escalations from client side as well as employee side.

  • Dispute Analyst

    at FIS

    December 2012 - October 2014

    Gurgaon - Haryāna

    • Handling financial record of clients of American Express • Handling disputes raised by client related to financial transaction occurred • Act as an intermediary between American Express’s client and merchant • Analyse the provided information by the client • Gather more information and documentary proof from merchant • Based on the information reach to an optimum solution for client and provide them the necessary assistance as per company’s standards. • Make necessary financial adjustment to client’s account while dispute is under review period. • Training and mentoring new batches as required. • Maintaining daily aux report of the team.

  • Senior Process Associate

    at Genpact

    January 2009 - November 2012

    Gurgaon - Haryāna

    •Preparing & reporting the team data to the manager on daily basis regarding the day wise performance of each individual. •Giving proper feedbacks to the officer; monitor the transactions and maintaining the track record. •Preparing & sharing the process knowledge test of the team. •Handling the customers’ payments for mortgages, loan payments, insurances etc. through UNP (Un posted process). •Maintaining the daily attendance tracker of the team. •Handling queries & customer payments for different items through emails. •Giving proper feedbacks to the officers regarding the error and accuracy of the team and individually. KEY RESPONSIBILITIES •Worked in collection services as an agent where uploaded different general documents in the required accounts. •Filing bankruptcy on the accounts. Discharging & dismissing the accounts by uploading PDF files on to it. •Closing the account. •Converting the documents to the required PDF files & allocating the same to the team.

Education

  • MBA

    at HRM

    2012 - 2014 (2 years) Gurgaon - Haryāna

  • MBA

    at Delhi

    2012 - 2014 (2 years)

Languages

  • English Elementary

Hives