• Duty Manager

    at Hilton Mumbai

    May 2012 - at Present

    Mumbai Suburban - Mahārāshtra

    Solely responsible for the smooth running of the Shift, leading a team consisting of Front Desk members. Ø Reading the log book of reception, cashier & bell desk before commencing the briefing. Ø Responsible for Front Office operations in the absence of the supervisors. Ø Act as a liaison between the guest and the other departments of the Hotel. Ø Working in co-ordination with the other sub-departments, namely Reservations, Telephones, Reception, Bell Desk, Guest Relations, Concierge and Health Club. Ø Training the new recruits in the Department which includes both on the job as well as classroom sessions with the help of supervisor. Ø Appraising the new inducts in the department along with the supervisor and providing them insights with regards to their strength and shortcomings. Ø Monitoring the Inter Sales calls made by departmental


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