Smita Nair Jain is a globally recognised keynote speaker and futurist. Energise your event with her inspirational presentations that leave audiences stimulated.
LinkedIn Power Profiles 2015 (Finance)
LinkedIn Power Profiles 2017 (Technology)


  • Senior Divisional Vice President

    at Sears Holdings

    November 2016 - at Present

    Hyderābād - Telangana

    - Set up and manage the offshore practice for various Business and knowledge processes at Sears Holdings Corporation; set up Hyderabad centre - Create and deliver benefit case of offshoring

  • Chief Operating Officer and (Board Member) Full Time Director

    at Barclays Technology Centre

    September 2013 - October 2016

    Pune - Mahārāshtra

    - Setting up and fortifying functions such as Strategic Planning, Business Transformation, Location Strategy Philosophy, Vendor Governance, Workforce Planning, Corporate Communications, Corporate Real Estate Services; Business Continuity, Legal, Risk, Compliance and Controls governance, Company Secretarial activities and overall assistance to the O&T Leadership in the aggressive growth of support from the India Delivery workforce of 13,000 FTEs - Managed a budget of circa GBP 130 million; achieved a 5% year on year ‘cost to serve’. Built a unified financial budgeting and tracking process across all delivery teams to ensure consistency in spend practices and reporting mechanisms

  • Executive Director

    at Capita

    March 2010 - August 2013

    Mumbai - Mahārāshtra

    - Managed team size of circa 2300 (financial services); India Leadership team member; Lead member of Global Service Strategy Planning Unit; Successfully faced FSA and ARROW audits

  • Partner (MD) & Global Delivery Lead for Insurance BPO

    at Accenture

    October 2006 - February 2010

    Mumbai - Mahārāshtra

    - Played multiple leadership roles on the Indian and Global BPO landscape of the organisation Key member of the Indian and Global BPO Leadership Teams - Made Partner within 08 months of joining the firm; first woman partner in the BPO practice in India - Managed P&L of more than USD 400 m; spanning operating and client geographies across Philippines, France, Italy, Romania, North America and India

  • Director

    at Prudential

    March 2003 - September 2006

    Mumbai - Mahārāshtra

  • Assistant Vice President, Vice President and Senior Vice President

    at MphasiS

    March 1999 - February 2003

    Mumbai - Mahārāshtra

  • Manager

    at Broadsystem Multimedia

    March 1997 - February 1999

    Mumbai - Mahārāshtra

  • Management Trainee, Customer Services Manager and National Customer Services Support Manager

    at DHL

    June 1994 - February 1997

    Calcutta - West Bengal


  • MBA

    at University of Pune

    1992 - 1994 (2 years) Pune - Mahārāshtra

  • BSc

    at University of Pune

    1989 - 1992 (3 years) Pune - Mahārāshtra


  • German Elementary

  • English Native

  • Hindi Native

  • Malayalam Native

  • Marathi Native

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