- Entry level
- No Education
- Salary to negotiate
Senior Technical Writer
Location IN-BangalorePosting date 1 month ago(7/9/2018 4:22 PM)
Job ID 61781 Category Product Documentation
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join us in Bangalore, India. In this role, you will join a team that promotes customer loyalty and success through content development and delivery. You'll create the feature documentation, user guides, and premium content that accompany Red Hat’s solutions, which will be made available online through the Red Hat Customer Portal. As a Senior Technical Writer, you will also work on effective scoping, quality testing, and delivery of writing projects, maintain a customer focus by participating in existing programs, and grow your technical expertise.
Primary job responsibilities
Work closely with content strategists, engineering project teams, and other stakeholders to produce and maintain high-quality documentation for upcoming Red Hat’s releases
Engage and collaborate with the closed loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date on changes in our offerings, customer use cases, and support issues by integrating with specialty groups from the Support Delivery team
Effectively manage documentation projects and deliver customer-focused documentation
Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools
Fluent written and verbal communication skills in English
Familiarity with Red Hat’s solutions or related industry offerings, e.g., Linux, middleware, storage, cloud, or virtualization technologies
Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes
Excellent interpersonal skills to establish and maintain communication with subject matter experts and other project team members
Bachelor's degree in IT, computer science, or an arts or language field is a plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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About the company
Red Hat is the world's leading provider of open source solutions, using a community-powered approach to provide reliable and high-performing cloud, virtualization, storage, Linux, and middleware technologies. Red Hat also offers award-winning support, training, and consulting services. And as the connective hub in a global network of enterprises, partners, and open source communities, Red Hat enables the creation of relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Red Hat is an S&P company with more than 70 offices spanning the globe, empowering our customers' businesses and mission critical IT demands.