Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Pune

Description

Assistant Manager - 000000232948 


Work as a SME/consultant in the team


Resolve all queries and issues escalated by first lineor CST within SLA timeframes to ensure minimum customer impact.


Operate as part of the on-call rotation for second line support.


Act as the Care representative as required for planned changes to the Care systems.


Act as primary owner for oneor more key Care systems, Software and system maintenance / health checks are appropriate and scheduled accordingly.


For key systems,ensure that appropriate documentation and training materials are available androll out cross skilling of this data as appropriate to both first and second line teams


Adhere to testing, security, incident and change management procedures


Operate with the incident managers to ensure speedy resolution of issues and provide required detail for accuracy of reporting.


Work with the problem manager to determine root cause analysis and preventive measures to ensure no repeat of incidents and implement said measures.


Attend team meeting and Operations communication sessions as required.


Ensuring all incidents and issues for key systems are added to knowledge base


Ability to work in diverse and multiculturalteams and develop a detailed understanding of application operations.


Liaising with support groups and other departments on planned maintenance activities, technical issues and major incidents.


Responsible for working with 1st /2nd levelsupport teams and 3rd parties to resolve operational issues.


Solid analytical& troubleshooting capabilities


Passionate to contribute to customer satisfaction combined with an attitude to continuously improve the service deliveryquality


Flexible with the ability to maintain effectiveness in a changing environment and new technologies


Good communication (written and spoken). Proactive & self-driven.


Good presentation and documentation Skills.


Experience in European work Environment is an added advantage


  
Knowledge and experience
 


Primary Skills: Weblogic, OSB , SOA, Oracle Retail Apps


Secondary Skills: Unix, Linux, Shell Scripting, Oracle DB


Other Skills: Production Support,  ITIL, Remedy tool


Functional Skills: Telecom domain knowledge, prior experience of supporting online portal preferred


Minimum 3 years technical operations experience


Experience of complex solutions and Incident/Problem/Change management lifecycle


Strong communications skills


Hands-on experience of UNIX – (minimum of 2 years’ experience using Unix)


PL/SQL – minimum of 2 years’ experience


Knowledge of telecom industry is mandatory.


Knowledge of ITIL Processes and Project Management methodologies.


Good knowledge of  different application architecture, Remedy or Other Ticketing Tool , Monitoring tools     


 
 
Key Responsibilities:
 


Work as a SME/consultant in the team


Resolve all queries and issues escalated by first line or CST within SLA timeframes to ensure minimum customer impact.


Operate as part of the on-call rotation for second line support.


Act as the Care representative as required for plannedchanges to the Care systems.


Act as primary owner forone or more key Care systems, Software and system maintenance / health checks are appropriate and scheduled accordingly.


For key systems, ensure that appropriate documentation and training materials are available and roll out cross skilling of this data as appropriate to both first and second line teams


Adhere to testing, security, incident andchange management procedures


Operate with the incidentmanagers to ensure speedy resolution of issues and provide required detail for accuracy of reporting.


Work with the problem manager todetermine root cause analysis and preventive measures to ensure no repeat of incidents and implement said measures.


Attend team meeting and Operations communication sessions as required.


Ensuring all incidents and issues for key systems are added to knowledge base


Ability to work in diverse and multicultural teams and develop a detailed understanding of application operations.


Liaising with support groups and other departments on planned maintenance activities, technical issues and major incidents.


Responsible for working with 1st /2nd level support teams and 3rd parties to resolve operational issues.


Solid analytical & troubleshooting capabilities


Passionate to contribute to customer satisfaction combined with an attitude

About the company

Vodafone Group plc /ˈvoʊdəfoʊn/ is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014.

Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries.[4] Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries.

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