Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Pune


Business Application Owner - Oracle Service Cloud#120144India-Pune-Pune |   Full-time | Corporate Functions | Job ID 120144Human Resources / Learning & DevelopmentEnglishCredit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.We Offer Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be global effort employing over 45,000 people in 50 countries. With new leadership, a new strategy and a new streamlined global organization, we are set for growth. We partner across business, division and regions to create innovative solutions to meet the needs of our clients and to help our employees grow. It is high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.

Business Application Owner for Oracle Service Cloud Solution, having the overall ownership of the application, covering both, ongoing maintenance as well as strategic improvement
Responsibility for the definition of the applications’ strategy, definition of a development roadmap, as well as the implementation of the roadmap
Ongoing maintenance of the application, ensuring stable operations, alignment to Oracle/CS release schedule and monitoring of license consumption
Responsible for collecting change opportunities from key users, handling Change Requests for potential improvements, sounding and prioritizing the requests
Crafting solutions, testing and implementing changes in Oracle Service Cloud, including the configuration and own improvement of changes
Product Configuration and Business Process Implementation
Training for Business and IT teams on Service CloudYou Offer  

You have 5+ years of application ownership / improvement / maintenance experience in Oracle Service Cloud
You have hands on Experience with Oracle Service Cloud, covering the CRM, Oracle Knowledge (Advanced) and portal functionalities
You have experience in Oracle Service Cloud in implementing customer experience solutions
You have the ability to design architecture for Complex Business Processes, Evaluate Implementation Feasibility and Risks
You have experience of handling Complex Workflows
You have System Administration & Implementation experience Oracle Service Cloud based solutions
You have strong Techno-Functional knowledge of Oracle Service Cloud
You have should have worked on various integrations involving Right Now-OPA
You have experience in capacity of project management, including all aspects of process development and execution and familiarity with project management methodology such as Lean Six Sigma, would be an advantage
You have good communication skills (oral, written and presentation), partner management skills, able to build relationships across diverse groups in different locations
You have high degree of structure and self-organization, deadline focused, strong analytical approach to problem solving skills, able to inspire change as well as manage conflictsCredit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

About the company

Credit Suisse is a global financial services company providing Private Banking & Wealth Management services, and Investment Banking services and expertise, to companies, institutions and high-net-worth clients. We are active in more than 50 countries and employ over 46,000 people.

It’s our aim to build the bank of the future at Credit Suisse—to work as one integrated bank, servicing our clients across regions and businesses. It also means fulfilling our responsibility to help shape the global economy, and to make a difference in people’s lives.

We offer roles for experienced professionals and entry-level hiring programs in a variety of business areas. You will have the chance to make an impact from day one, and throughout your career with us, you will benefit from cross-business and international mobility opportunities.

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