- Entry level
- No Education
- Salary to negotiate
Master's degree or equivalent practical experience.
11 years of relevant work experience.
4 years of people management experience.
Experience working in complex stakeholder landscapes.
Ability to structure ambiguous challenges and work independently with a focus on delivering actionable results.
Ability to streamline complex processes and implement workflows designed to increase efficiency.
Excellent analytical, troubleshooting, problem-solving and project management skills. Excellent communication and collaboration skills.
Ability to speak and write in a language spoken within APAC fluently and idiomatically.
About the job
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.
gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.
We are committed to building an ever more diverse, equitable, and inclusive gUP, and consider this the foundation upon which individual, team, and user success are built. We're also committed to innovation not only in the content of our work, but in the way we work. Check out
this blog post
on our Chameleon program.
As a Consumer Support Lead, you will be in a manager capacity, leading the gTech Users and Products (gUP) Payment Consumer Support and Insights team in Asia-Pacific (APAC) focused on Google Pay India and Japan; highly strategic products in a highly strategic region. As part of the gUP International team, you’ll manage a team of Solutions Consultants tasked with unlocking user insights, providing local support, and partnering with cross-functional and external stakeholders to ensure product and user success.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our
Lead the team responsible for helping APAC consumers get the most out of Payments and help these products succeed.
Develop, evolve, and execute a effective and locally relevant user support strategy based on an understanding of products and markets.
Mine and deliver local insights based on user voice data that encourages user and product success in the APAC region.
Manage the relationship with global, regional, and cross-functional leadership, including Product and Engineering leads; represent users and the support operations business.
Leverage the gTech Users and Products portfolio of services and collaborate with our global, enablement, and outsourcing teams to deliver on initiatives.
About the company
Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success.
We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate