Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Chennai

Description

Job role: Associate (Fresher’s are welcome)

Position: Customer Support - Voice

Compensation: Depends on Skills

Shift: Rotational (Day & Evening)

Job Type: Permanent

Qualification: Diploma / UG / PG

Age: Below 28 years

Cab Facility: Available for cab drop

Interview Venue & Job Location :

Hinduja Global Solutions,5th Floor, Jayanth Tech Park,

Padmini Gardens, Mount Poonamallee Road,

Nandambakkam, Chennai-89.

Position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities


- Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Skills : - * Good Communication in English

* Anyone Regional Language Communication Skill - Tamil / Telugu / Malayalam

* Analytical skills

* Basic Telephone Etiquettes.

* MS Office

* Basic Computer Knowledge

Interview Mode: Face to Face & Telephonic

Document to Carry: Updated Resume, Passport Size Photo & Aadhaar Card

Interested candidates can walk into the below address during MONDAY to SATURDAY.

Timing : 10am-12pm

Please mention Job source as INDEED and the contact as " Malathy" on the top of the resume. You can also refer your friends.

Note : This is fresher opening.2019 year of passed out candidates cannot apply.

Tag’s: Customer Service Executive, Customer Support, BPO, KPO, Voice Process, Call Centre, Customer Service Associate, Customer Service Representative, Customer Service Officer, Customer Care Executive, Call Center Executive, bpo call center. WALKIN_ROLE

About HGS :

Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has
been offering Business Process Management (BPM) solutions for more than four decades. A
leader in customer experience management, HGS’ mission is to optimize the customer journey to
make its clients more competitive.HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world’s top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true “globally local” approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.

We have immediate opening for Voice Process.

Job Types: Full-time, Part-time, Fresher, Walk-In

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