Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Mumbai

Description

Grade : Executive

Eligibility Criteria : Only Indian Citizens are eligible to apply

Location : Mumbai/ Navi Mumbai

Educational Qualifications : Minimum First class graduate/post-graduate

Upper Age Limit : 28 years

Prior Experience : Minimum 1 -2 years of experience in Customer Relations Management (CRM), preferably in BFSI segment.

Skills Required : Excellent Communication skills, listening skills and problem solving ability. Knowledge of computers is essential. Candidate should have excellent tele-selling and cross selling skills with an ability to handle pressure


Profile:

Attending Customer Care calls and client queries received via email regarding products and services of the Corporation.

Resolution of client queries and redressal of client grievances.

Attending marketing leads as per Marketing campaigns,product promotions, etc. and routing the same to respective offices, where required.

Attending queries received as Online Feedback on the Corporation's website.

Attending queries on Online Account Access facility of customers .

Making Outbound calls for updation of Mobile no., Email id, account details, etc. and other compliance requirements.

Identifying and contacting high priority clients and extending support for increasing business.

Management and updation of database and records of client information and maintenance of daily reports.


Grade : Officer Trainee

Eligibility Criteria : Only Indian Citizens are eligible to apply

Location : Mumbai / Navi Mumbai

Educational Qualifications : Graduates in any discipline with minimum 60% marks in aggregate / Post Graduates with minimum 50% marks in aggregate.

Upper Age Limit : 26 years

Prior Experience : Candidates with experience in Customer care handling will be given preference. Freshers can also apply

Remuneration : Best as per Industry Standards

Skills Required : Excellent Communication skills and should have good computer knowledge Candidate should have excellent tele-selling and cross selling skills


Profile:

Attending Customer Care calls and client queries received via email regarding products and services of the Corporation.

Resolution of client queries and redressal of client grievances.

Attending marketing leads as per Marketing campaigns,product promotions, etc. and routing the same to respective offices, where required.

Attending queries received as Online Feedback on the Corporation's website.

Attending queries on Online Account Access facility of customers .

Making Outbound calls for updation of Mobile no., Email id, account details, etc. and other compliance requirements.

Identifying and contacting high priority clients and extending support for increasing business.

Hives where you can find this job offer

  • Sales

    Sales

    ~10 People · ~10 buzzes