- Entry level
- No Education
- Salary to negotiate
Customer Service Engineer
Healthcare Global Services
Technical: Maintains all models specific to a modality in the assigned area..
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
Business growth: Assists in the growth and direction of business in his/her geographic area.
Productivity: Responsible for Warranty and PMS contract cost control.
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the
Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Qualified to Degree level or equivalent.
Technical analytical skills.
2-4 years Field Services experience.
Comprehensive knowledge of a specific modality or multi-modalities.
Sought by others for guidance and advice. Profiency in English. Ability to work independently with minimum direction.
High work standards and quality.
Initiative and motivation. Plans and organizes work effectively.
Excellent communications, listening and interpersonal skills.
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
- customer service
- iso 9001
About the company
GE is building the world by providing capital, expertise and infrastructure for a global economy. GE Capital has provided billions in financing so businesses can build and grow their operations and consumers can build their financial futures. We build appliances, lighting, power systems and other products that help millions of homes, offices, factories and retail facilities around the world work better.