- Entry level
- No Education
- Salary to negotiate
Responsibilities and Duties
- You will be responsible for identifying client’s requirements and helping them find the right match with over the phone.
- To be progressive in the approach and yet respect tradition and backgrounds for our NRI clients.
- Work with CRM to find suitable matches for clients.
- Ensure adherence to service delivery standards and excellence in service.
- Needs to be partner with the clients in their search for life partner.
- Self motivated with a willingness to make and receive 40+ calls per day to customers
- Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories
- Must possess Customer Service Attitude
- Handling Escalation calls of Customers
- Track Customer Satisfaction & ensure closure of complaints
- Strong Rapport building skills with Team & stakeholders, manage attrition in the team
- Identify relevant training needs of agents & ensure effective implementation.
Responsibilities and Duties
Key Responsibilities and Expectations:
- We are looking for a high-performing Customer service professional who is self driven, loves to interact with customers, can easily strike a conversation with customers and is a high achiever.
- He should be enthusiastic for Service for RishtaDepot’s new business which is a high end NRI clients.
- We are in the business of finding people happiness and consequently somebody who is jovial, mature, and result-oriented and cares deeply for our customers will be able to succeed in this role.
- The role is a customer interaction, where the individual is expected to handle escalations, be extremely driven to resolve situations of irritated customers, handle the entire consultant team and drive them to achieve sales & service success.
Required Experience, Skills and Qualifications
- Minimum Bachelors Degree from any stream
- Minimum Overall 2-4 yrs customer service experience
- Must speak Punjabi and English fluently. Since all customers will be from western countries (UK, USA, Canada, Australia etc.)
- Very strong verbal communication skills and writing skills.
- Should be familiar with effective objection handling
- Should be a go getter & have never give up attitude
- Should possess strong Sales & Customer Retention experience
- High on Emotional Quotient
- Excellent verbal and written communication skills
- Candidate with sale experience from BPO or Matrimony Industry preferred
- An abundance of patience and persuasion
- A very positive and can-do attitude
- Pleasant personality
- Highly professional and service oriented
- Familiarity with the internet & usage of computers
- 25,000 - 30,000 plus other incentives
- Salary may vary based on the experience, skills and additional things one can bring to the table.
- A lot of opportunity for growth
- Positive and progressive work environment
- Full training will be provided
- Transparent & Open Communication
- Great office space
- Gurgaon, Sikaderpur Metro (JMD Empire Square Mall). Sector 24.
Job Type: Full-time
Salary: ₹25,000.00 to ₹30,000.00 /month
- work: 2 years (Preferred)
- Bachelor's (Preferred)
- English (Required)
- Punjabi (Required)