Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Andheri

Description

1 To hand customer queries / complaints / grievances on call or through e-mail

2 Resolve queries on call or e-mail with defined TAT

3 Liaise with internal departments to seek support on query resolution where required

4 Follow escalation matrix where required

5 Average 120 calls + mails per day

6 Excel knowledge - vlook up, Pivot table, Sum, if, count etc.


Experience Range:

1 - 2 years


Educational Qualifications:

Any graduation,


Job Responsibilities:

1 To hand customer queries / complaints / grievances on call or through e-mail

2 Resolve queries on call or e-mail with defined TAT

3 Liaise with internal departments to seek support on query resolution where required

4 Follow escalation matrix where required

5 Average 80 calls + mails per day


Skills Required :

Good Communication,

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