Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Bangalore

Description

- Owns the conversion targets as shared by the team LeadCeC lead and deliver bookings and services aligned to business targets
- Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner / in SLA
- Complies with all applicable company policies and procedures to meet the SOPs and company standards
- Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion %
- Ensures quality customer service for internal and external customers
- Identifies and assesses customers' / patients’ requirements quickly and accurately; Solves issues / problems systematically, using sound business judgment
- Consistently meets established productivity, schedule adherence and Quality standards
- Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customers
Responsible to correct the member information & customer responses in the database including the customer addresses / contact details

Job Type: Full-time

Salary: ₹18,000.00 to ₹25,000.00 /month

Experience:


- work: 1 year (Required)
- Customer Service: 1 year (Preferred)
Education:


- Bachelor's (Required)
Location:


- Bengaluru, Karnataka (Required)
Language:


- English,Hindi,Kannada,Tamil,Telgu (Preferred)

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