Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Mumbai

Description

Job Family Descriptor


Position Summary:

Customer Service Executive shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities.


He is mainly responsible for 24x7 Operation & Maintenance of SMW4 MNOC & associated network elements and NMS. HE will be responsible for traffic monitoring and fault analysis and its rectification, complaint handling & its resolution, Planned and unplanned activities management and timely & regular updates to concern teams. Active coordination with internal customers, SMW4 parties, SMW4 Cable stations, vendors and consortium to resolve system related problems. Circuit provisioning, activation, De-activation and testing in coordination with Cable station teams.


Actively acquires complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.


Major Responsibilities:

Efficient Operation & Maintenance of the SMW4 submarine cable Equipment & associated NMS


Maintain Equipment & Traffic Uptime


Coordination with CLS for network fault troubleshooting & rectification of problems


Perform preventive & corrective maintenance as per JSMD guidelines


Testing & maintaining the restoration path & keeping ready for use


Preparation & analysis of Equipment & NW performance reports and submitting to consortium as per schedule


Coordination during Cable failure & repair and restoration of traffic as per JSMD guidelines


Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies


Manage new installations and upgrades activities


Ensure processes are followed towards achieving committed SLAs and KPIs


Achieve customer satisfaction within network performance


Compliance with JSMD Guidelines


Level Descriptor


Key Performance Indicator (KPI):

Traffic up Time


Equipment Uptime


Traffic Provisioning & Management & Restoration


Preventive Management on Network as well as wet segment


Fault & Complaint Management


Alarm & Network Performance Management


Compliance to NOC process & JSMD guidelines


Network Performance Report


Repairs and Inventory Management


Purpose - Broad objective of the role


Operating Network - Key External


Operating Network - Key Internal


Size and Scope of Role - Financial


Size and Scope of Role - No. of direct reports


Size and Scope of Role - Total team size


Size and Scope of Role - Other size parameters


Minimum qualification & experience


Other knowledge/skills


Key Responsibilities


Technical Competencies


Knowledge / Skills


Communication Skills

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